We are seeking an experienced, customer-focussed Duty Manager to join our team at Yardbird.
The rate of pay for this role is £14 per hour.
About us:
Yardbird is a rotisserie chicken restaurant upstairs above The Dirty Onion. Our menu is small, but our flavours are big. Ok, we do chicken, but our chicken is famous!
If you thrive in a fast-paced environment and love great food, this is the role for you. We need someone who is hands-on, proactive, and ready to manage the daily hustle of a busy restaurant while keeping things fun and friendly.
Key Responsibilities:
* Lead and motivate front-of-house staff to ensure excellent service standards.
* Oversee day-to-day operations, ensuring smooth service and customer satisfaction.
* Manage customer queries and resolve complaints professionally and efficiently.
* Ensure the restaurant is fully stocked and organized for each shift.
* Oversee restaurant cleanliness and report any maintenance concerns to the Assistant Manager/General Manager.
* Monitor and maintain health and safety practices, including sanitation and food hygiene.
* Oversee the opening and closing of the premises, including set-up and clean down.
* Work closely with the kitchen team to ensure smooth coordination between front and back-of-house.
* Assist in managing bookings, ensuring optimal table turnover and seating arrangements.
Ideal Candidate:
* 1 year’s proven experience in a supervisory or managerial role within a busy table service restaurant.
* Strong leadership skills with the ability to motivate and manage a team.
* Excellent communication, problem-solving and conflict resolution skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Availability to work varying shifts, including evenings, weekends, and holidays.
What We Offer:
* Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National and The Cloth Ear.
* Excellent service charge shared across the team.
* Up to 29 days’ annual holiday allowance.
* Structured learning and development plans through our online FLOW training programme.
* Varied training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc.
* Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, and supplier trips.
* Flexible working.
* An opportunity to become part of the Beannchor Group, one of the province's largest operators of licensed premises.
If you think you have what it takes to be one of our duty managers, we would love to meet with you.
To discover more about Yardbird, please see our website: https://thedirtyonion.com/yardbird/
The company reserves the right to apply enhanced short-listing criteria. Yardbird is an Equal Opportunities Employer.
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