Job Description
Customer Service Advisor
Permanent, Full-Time
East Kilbride - onsite
£25,000
Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.
Position Overview:
The Financial Services Customer Representative will serve as the primary point of contact for customers, assisting them with their financial inquiries, transactions, and service needs. The advisor will work closely with various departments to ensure customer satisfaction and compliance with financial regulations.
Duties:
1. Respond promptly to customer inquiries via phone, email, or in person.
2. Provide detailed information about financial products and services, including account management, investment options, and loan products.
3. Resolve customer complaints and issues effectively and efficiently.
4. Process various types of financial transactions accurately.
5. Verify customer identities and ensure compliance with security procedures.
6. Maintain detailed and accurate records of all transactions and customer interactions.
7. Investigate and resolve customer issues related to account discrepancies, service problems, and other finan...