FM Help Desk / FM Co-Ordinator / FM Customer Support
This is a fantastic opportunity to join a family owned Security & Facilities Management company working on various client contracts nationwide. Our business has expanded and continues to grow. We are positioned uniquely in the market with a multiple service offering to our customers.
An exciting opportunity to join this established & fast growing company. Our customers include some very prestigious names.
Salary: Up to £33,500
Location: Borehamwood
Hours of work: 9:00am - 5:00pm, Monday to Friday - Office Based
Responsibilities:
* To manage and field customer enquiry’s, order placement and interaction with suppliers.
* To manage our in house engineer(s)
* You must be process driven and ability to work on own and as a team.
* Provide information, prepare and compilation of proposals and presentations, where needed
* Be time efficient with submissions
* Have an understanding of property management and service solutions.
* Have a proactive approach to continuous improvement in communications, management procedures and systems to maximise profitability and improve operational efficiencies.
* Have understanding of ISO 9001 / ISO45001
* Use of internal CRM system & customer portals
* Have a good telephone manner
* Obtaining specialist subcontractor costs.
* Participate in day to management tasks, involvement to weekly sales & operational meetings.
The successful candidate:
* Understanding of the Facilities Management industry would be preferential
* Proficient IT Skills – must include, Word, Powerpoint and EXCEL.
* Hold a full UK driving licence – but not essential depending on your location