Job Description
Telephone Account Manager
12 month fixed term contract
37.5 hours, Monday to Friday
Hybrid working with 3 days in the office, 2 days working from home
About us
Mortgage Advice Bureau (MAB) is the UK's leading mortgage broker, winning 250+ awards for the quality of its advice and service. As experts in mortgage and protection advice, we're proud of our industry reputation and of our people, who continue to be the heart of MAB's success.
About the role
The Telephone Account Management team at MAB are a key part of driving a high-quality service to our businesses and Advisers as part of our network, developing strong relationships to resolve their queries and needs efficiently. Through your initiative and excellent customer service focus, you will support the development of new business from existing clients and actively drive implementation of new initiatives throughout the network. Your support will actively contribute to the overall sales objectives at both business and regional level, driving a culture of excellent customer service and high performance for our businesses.
Key responsibilities
1. Providing support to newly appointed Advisers to trade efficiently by ensuring early system competence a...