About the Company
Hyde is one of the UK’s largest housing providers, managing around 120,000 homes and delivering services to over 350,000 households. For nearly 60 years, the organisation has focused on creating safe, affordable housing and supporting the communities it serves. Through strong partnerships and a commitment to social purpose, Hyde works to expand access to housing and drive long-term solutions to the housing crisis.
About the Role
An opportunity is open for a Salesforce Service Delivery Manager to join Hyde, a housing provider committed to offering affordable, quality homes across the UK. This role involves leading a mix of internal technical teams and third-party partners to deliver key system updates and maintain reliable service operations. The role requires close collaboration with project managers, IT teams, and business stakeholders to support ongoing system integration and performance tracking.
Key Responsibilities
1. Manage and guide cross-functional teams to ensure schedules, integrations, and service operations run smoothly.
2. Oversee day-to-day team management, including development and performance discussions.
3. Maintain service levels in line with internal agreements while keeping end-user needs front of mind.
4. Handle vendor coordination, contract compliance, and software asset management.
5. Recommend and implement improvements in development, testing, and quality control.
6. Create accurate forecasts, delivery plans, and progress updates.
What’s Needed
1. Experience leading diverse technology teams in a delivery-focused environment.
2. Solid understanding of Salesforce solutions and how they connect with other systems.
3. Background in IT service management and change control.
4. Confident in managing service agreements and external partner performance.
5. Analytical mindset with a drive for smarter, more effective solutions.
6. Strong communication skills and a collaborative approach to working with stakeholders.
Benefits
1. Competitive pension scheme
2. Life assurance
3. Generous annual leave
4. Flexible benefits package with a range of options
5. Paid time for volunteering
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