Front of house staff should be honest, numerate and well organised. Individuals should be able to work as a team and communicate effectively.
Hours
Varying shift patterns are available including evenings and weekends.
Duties and Responsibilities
As the first point of contact between the customer and the company, the reception role is vital in providing the right image for Splashdown Quaywest as this can significantly contribute to the success of the company.
Reception staff should:
1. Look and behave in a professional manner at all times
2. Be outgoing and effective at communication
3. Be clean, neat and tidy in the correct uniform provided
4. Be punctual and reliable in arriving to work for their allocated shifts
5. Be seen to be alert and attentive to customer needs
6. Adhere to all rules and procedures
7. Be courteous to customers and staff members when on duty
Reception staff will have to familiarise themselves with all aspects of reception operations, which will include but is not limited to:
1. Processing and redeeming tickets through handheld devices
2. Till Layout
3. Wetsuit purchase redemptions
4. Relevant cleaning and tidying procedures.
The telephone system and the manner in which it is used is vital to our business. Reception staff should:
1. Be attentive to customer enquiries and be clear and concise when speaking on the phone
2. Know where to find all relevant information
3. Prioritise customers
4. Take messages and bookings & ensure they are given to the appropriate person
Reception staff should be familiar with all emergency systems and procedures including the:
1. Evacuation and Fire procedures
Other duties will include:
1. Dealing with lost property including the recording of losses and finds
2. Making sure the internal and external areas are clean and tidy
You are expected to carry out any reasonable task asked of you by a Supervisor or Manager.
Please note good spoken and written English is a must.
Apply today – we look forward to welcoming you!
#J-18808-Ljbffr