We are looking for a great individual to join our fantastic client in the South East. We need a Account Support Co-Ordinator (Hybrid - 1 day a week on-site) experience within the financial services, Insurance OR utilities industry would be the best cross over. Working as part of a wider sales team; You will support the customers & sales team.
Duties & Responsibilities
end-end query resolution, working as part of the wider sales team on any late payments.
Support the brokers & customer with any tasks, quieries & services required
Investigate, any issues including billing, payment & refunds.
Recommending & retaining business from satisfied customers.
Responding to relevant and complex queries and delivering excellent service
Evaluate information received regarding o/s debt and bring queries to a resolution
Agree performance targets and work towards successful achievement.
Liaise with overseas partners in the collection of their debt.
Assist in month end closure of receipting, allocations, and Broker reconciliations
Feedback regular progress to Customers - keeping everyone informed
Support sales and marketing eventsSpecific Technical Skills & Competencies
Credit control experience within insurance, FS or utilities within a Business to Business (B2B) environment preferred.
Good working experience of excel and word.
Sales support experience
Strong analytical skills
Good relationship building skills both with internal and external stakeholders
MS Office Excel to Intermediate level (pivot tables and look ups)Please share a CV with (url removed)