We are looking for a proactive, enthusiastic, and duly experienced individual to join our team.
The successful candidate will be friendly, hardworking and be able to provide an efficient and effective service with the highest level of customer focus.
A high standard of IT, numeracy, literacy, and communication.
Duties to include:
The successful applicant will be the first point of contact for visitors. You will be required to effectively respond to enquiries as appropriate or distribute to relevant members of staff and follow up if needed. Provide reception duties and a full range of administrative duties to the managers, contractor teams and to deliver and support the project in its general day to day activities.
Key Responsibilities:
· Process visitors and contractors through induction process (Biosite)
· Support construction staff in their general administrative duties (4Projects, Smartwaste and RDrive)
· Support commercial staff in their general administrative duties (Issuing of tenders, payment notices, etc)
· Liaise and take care of clients during inspections and meetings (Office area only)
· General housekeeping duties to maintain efficient systems and processes within the business (digital filing system and hard copy)
· Help maintain a clean and tidy work environment.
· Order and maintain stationery and general office supplies. Knowledge, Skills & Experience Required:
· Previous experience in a similar role
· Good communication and organisational skills,
· Excellent knowledge of Microsoft Word, Excel and Outlook,
· Excellent customer care focus,
· Good team player and communicator,
· Ability to work on own initiative and self-motivate,
· Proactive with the ability to multi-task and manage conflicting demands within the working day,
· Ability to work accurately with excellent attention to detail,
· Ability to work under pressure with patience,
· Flexible attitude with good time management skills. Desirable Skills: Previous experience in a similar role Experience within the construction industry. Education: GCSE level or equivalent to include Maths and English at C or above.
Document Controller To provide support and aid the successful delivery of the allocated scheme(s) whilst maintaining the highest possible standards and relationship with Clients Key Result Areas Measures of Performance Knowledge/Skills/Experience 1 Provide support to line manager / Design Manager • Be an active team member • Meet deadlines without the need for prompting • Adopt best practice by fully complying with our standards, documents library, forms library and business unit procedures • Good organisational skills • Good listening skills • Accuracy of administration and compliance with company standards • Time keeping skills • Typing skills 2 Collate, input and keep up to date Viewpoint (CDE), R Drive, Smart Waste, Work Wallet on a daily basis • Ensuring all project documentation follows company standards, stays maintained and accurate • Ensure all documentation is available to client team, consultants, subcontractors and our internal team. • QA approving documents are in the correct workflow and file naming conventions are correct • Uploading, editing, printing and distributing drawings, specifications and reports • Viewpoint skills • R Drive skills • Work Wallet Skills • Typing skills • Knowledge of team member’s roles and responsibilities and assist where required. 3 Be the first point of contact for visitors to the site or office and telephone calls (as required) • Clients and visitors are satisfied • Have a polite welcoming manner • Have a polit telephone manner 4 Support other members of the team to achieve successful project delivery • Problems are dealt with immediately • Promote and achieve early resolution to problems • Clients are satisfied • Excellent interpersonal skills • Give support and gain experience • Good organisational skills 5 Aspire to the very highest standards of quality, service and business performance • Clients are satisfied • Be aware of the environment around you by applying common sense, good judgement, and demonstrating understanding • Promote and achieve early resolution to problems • No complaints are received • Knowledge of clients • Build relationships • Knowledge of team member’s roles and responsibilities and assist where required. 6 Tackle difficult issues early by promoting early resolution to problems • Be aware of the environment around you by applying common sense, good judgement, and demonstrating understanding • Promote and achieve early resolution to problems • Problem solving skills • Decision making skills • Pro-active • Ability to work under pressure 7 Allocating incoming mail and correspondence to the correct members of staff and issuing post externally via royal mail website (as required) • Be aware of the environment around you by applying common sense, good judgement, and demonstrating understanding • Problems are dealt with immediately Promote and achieve early resolution to problems • Clients are satisfied • Accuracy of administration and compliance with company standards 8 Collate and keep up to date tracking documents/ data base • Adopt best practice by fully complying with our standards, documents library, forms • Execute Analysis • Meet deadlines without the need for prompting • Excellent interpersonal skills • Give support and gain experience • Understand various portal systems • Pro-active 9 Collate, print and keep up to date tracking documents for tenders • Adopt best practice by fully complying with our standards, documents library, forms • Meet deadlines without the need for prompting • Accuracy of administration and compliance with company standards • Pro-active • Ability to work under pressure • Understand various portal systems 10 Arrange necessary stationery for the office (as required) • Meet deadlines without the need for prompting • Excellent interpersonal skills • Good organisational skills 11 Collate and keep diaries for senior staff and meeting rooms within the office • Meet deadlines without the need for prompting • Adopt best practice by fully complying with our standards, documents library, forms library and business unit procedures • Good organisational skills • Good listening skills 12 Any other duties associated with this position which are related to the objectives of the Company or Team or contribute to individual development • Company objectives are achieved or changed • Team objectives are achieved or changed • Flexible • Willingness to learn and develop