Strategic IT Planning and Governance Advisor
Spektrum Matlock, England, United Kingdom
Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who We Are Supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
* Cyber Security: Advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
* Command and Control Systems: Development and maintenance of systems used by NATO's military commanders to plan and execute operations.
* Satellite Communications: Services to enable secure and reliable communications between NATO forces.
* Electronic Warfare: Services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
* Information Management: Management of NATO's information technology infrastructure, including databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, the NCI Agency needs to build and maintain a high-performance engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC's), Military (Mil), and Interim Workforce Consultants (IWC's). The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Background
NCI Agency – PAN Migration to NATO Public Cloud Project aims to transition roughly 15,000 staff within the NATO Enterprise from the on-premises Public Access Network (PAN) to the NATO Public Cloud (NPCL). The project will continue to transition an additional 18 sites across various locations in the alliance.
Role Duties And Responsibilities
The main objectives of this statement of work can be summarized as follows:
* Provide early lifecycle support for users at Northwood, UK location:
* Provide user-support for self-enrolment process.
* Provide user-support for users seeking technical assistance from IT Kiosk.
* Perform troubleshooting through diagnostic techniques and pertinent questions.
* Training users in best practices.
* End user client hardware delivery, lifecycle and replacement imaging/re-imaging workstations (tablets, desktops, laptops, iPhones).
* Direct unresolved issues to the next level of support.
* Liaise with other NCI Agency service lines concerning incidents resolution and requests fulfilment.
* Pass on any feedback or suggestions by users to the appropriate internal channels.
* Identify and suggest possible improvements on procedures.
Essential Skills And Experience
Technical Proficiency:
* Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune.
* Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
Problem-Solving Skills:
* Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.
* Ability to guide users through problem-solving steps effectively.
Communication and Interpersonal Skills:
* Excellent verbal and written communication skills.
* Ability to communicate technical information to non-technical users in a clear and concise manner.
Working Location
Northwood, Great Britain
Working Policy
On-Site
Travel
Some travel to other NATO sites may be required.
Security Clearance
Valid National or NATO Secret personal security clearance.
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