RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.
RSR Housing are currently recruiting on behalf of our client based in Perry Barr, Birmingham for a Housing Needs Officer.
This is full time, temporary role, initially for 3 months, and offers a rate of pay of £12.00 per hour.
Must will be willing to work on a rota basis.
Shifts are 8am – 4pm or 1pm – 9pm and can include weekends and bank holidays
Main Duties:
* Provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable
* Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with the LA policies and procedures
* Act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers
* Answer customer enquiries, face to face, in writing or by telephone to resolve problems raised
* Support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested
* Interview and/or visit customers and assist with the completion of lettings, referrals, applications...