Provider Quality Improvement Officer
Fixed Term, Full Time
Up to £33,752 per annum
Location: Colchester
Working Style: Anywhere worker
Please note this is a fixed term contract / secondment opportunity until 31st May 2025 with the possibility of extension.
This role will be covering the Mid and North Essex area and you will be required to travel to various locations.
The role centres on development and implementation of the council's strategy for enhancing the quality of the Adult Social Care market in Essex. It ensures compliance with regulatory and contractual standards and offers consultancy services to support effective contract management and quality improvement.
Key Responsibilities
* Responsible for completing comprehensive assessments and production of reports.
* Responsible for providing consultancy services to the Social Care market on how to improve the quality of their services to improve customer outcomes and experiences.
* Working collaboratively with partners and stakeholders to maximise potential opportunities for quality improvement; through the development of innovative approaches to service delivery to deliver greater choice to adults.
* Responsible for identifying and challenging care delivery which falls below standards set, providing support to improve the quality-of-service provision.
* Provide expert advice and support to providers during periods of Safeguarding activity.
* Provide reports on expected standards of delivery across Essex to inform and support ECC's safeguarding responsibilities and duty of care.
* Ensure providers are compliant with all external regulation and contractual requirements to achieve required standards and ensure where there are any issues these are addressed in a timely, effective manner.
* Utilise opportunities to identify best practice opportunities to learn lessons from others and build professional knowledge and expertise to maximise the value of relevant networks and influence service improvements through acquired learning.
* Ensure successful delivery of day-to-day activities and develop skills within the quality function.
* Identify patterns and trends in care delivery and share intelligence with People Commissioning to inform shape and influence future thinking and commissioning intent.
Skills, Knowledge, and Experience
* Educated to A Level equivalent or equivalent experience with evidence of continuing professional development.
* Recent experience working within a social care setting with evidence of ensuring quality and safety of service delivery and auditing.
* Strong communication skills and the ability to develop a rapport and engage with diverse groups of individuals along with the ability to develop good business relationships and influence others in presenting compelling arguments for change or improvement.
* Evidence a good understanding of quality standards, analysis, organisational development, and demonstrable practical application of these.
Please contact Sophie.Tansley@essex.gov.uk if you have any further questions about this role.
Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email ami.fosker@essex.gov.uk.
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