IT Support Engineer – Derby – £25,000 - £27,500
VIQU have partnered with a UK-based company specialising in recruitment and workforce management services across multiple industries. They serve both public and private sector organizations, supporting a diverse range of projects, from domestic infrastructure to global assignments.
They are looking for a 1st - 2nd Line Support Engineer to deliver dedicated support to employees and collaborate with third-party software and hardware vendors. This is an on-site role with free parking.
Key Requirements of the IT Support Engineer:
* Excellent customer service skills.
* Fundamental knowledge of IT operating systems and applications.
* Able to identify and resolve hardware and software issues for PCs, printers, scanners, peripherals, and mobile devices (iOS and Android).
* Clear and effective communication of technical concepts, both verbally and in writing, to users with varying levels of technical expertise.
* Actively pursuing industry-recognized certifications such as CompTIA A+ or CompTIA Network+ or similar
* Valid UK drivers licence/ In process of completing driving licence.
Key Responsibilities of the IT Support Engineer:
1. Oversee the administration of the company’s helpdesk portal.
2. Set up user accounts and handle hardware configuration/ins...