1. Team Leadership: Supervise and support the reception team, ensuring a positive and productive working environment. Organise rotas and manage staff cover to ensure adequate reception coverage. Provide training and ongoing development for reception staff. 2. Operational Duties: Deliver a high-quality reception and administration service to the patients. Oversee patient appointment booking systems and ensure they are managed efficiently. Handle escalated patient queries or complaints professionally. Ensure reception policies and procedures are followed by all team members. Monitor and manage administrative tasks, such as incoming calls, emails, and correspondence. 3. Communication and Collaboration: Act as a key point of contact between the reception team and the wider practice team. Attend and contribute to practice meetings. Communicate updates and changes in practice procedures to the team. 4. Quality and Compliance: Ensure confidentiality and data protection are maintained at all times. Support adherence to CQC and other regulatory standards. Promote a patient-centered approach, ensuring the reception team provides high-quality care and service. Details contained in this job description are not exhaustive and are subject to change.