Property Manager Letting Manager Main Job Purpose Managing the portfolio of residential properties in relation to repairs, inspections and any other duties. Key Accountabilities (Assist with portfolio management) Ensure that systems and processes are followed to a high standard Ensure a high level of satisfaction from clients, tenants and contractors Complete check-ins and check-outs to the company standard Deposit correspondence between all parties and the releasing of deposits Log all works required following check-outs and any required administration Carry out periodic inspections Compose landlord inspection letters following visits Close communication with landlords and tenants as and when required Liaise with and assist accounts with legal notices including Section 21’s and Section 8’s Repairs & Maintenance Log all works required following check-outs and any required administration Carry out emergency property visits when required Oversee all refurbishments Out of hours on call rota (1 week every 7) Represent the company to a high standard of personal conduct on all appointments, whilst driving, through all methods of communication etc. Be able to work both autonomously and within a team Increase the standards of the property portfolio Skills Have previous Property Management Experience Ideally, ARLA qualified (Not Essential as will put through qualification subject to successful probationary period) Possess superb organisational and communication skills Can prioritise a busy and demanding workload and stay calm under pressure Have a full driving licence Health & Safety and Fire Risk Management Maintain a professional knowledge on health and safety requirements Deliver appropriate advice in accordance with the extent of our services to tenants and clients Business Challenges Problem-Solving Balancing tenants’ expectations of repairs and maintenance against the requirement for what is tenants’ responsibility and what is the clients. Creating and maintaining efficiencies to deliver agreed service levels on time and within the time available. Time Management - Being able to manage your time effectively and prioritise. 4617394