About the Role
We are seeking a highly skilled Service Design & Improvement Architect to join our People Services team. As a key member of our team, you will play a critical role in supporting the knowledge, growth, and capability of our teams, enabling us to continually evolve, modernise, and provide more complex people support across the Society.
Key Responsibilities
* Maintain the Oracle PeopleCloud Knowledge system and the 2000 plus collateral assets held within it.
* Ensure the governance and approval process is maintained for all collateral assets.
* Interpret management information from Oracle PeopleCloud Knowledge and user feedback to identify any issues / trends.
* Design and implement Oracle PeopleCloud Knowledge continuous improvement solutions and integrations with the AskHR Chatbot and Help Desk that improve the overall employee experience and service offering, ensure simplicity.
* Lead on all quality checking activities.
* Manage all continuous improvement activity where collateral assets need updating.
* Potential line management responsibilities.
About You
* An in-depth understanding of knowledge and collateral management and continuous improvement.
* Clear understanding of the role played by associate technologies (Cloud, Digital Assistant, AI, and a Help Desk Platform) in the presentation of HR information and advice.
* Excellent planning and organisational skills and ability to manage multiple competing project priorities and deliverables.
* A creative mindset, passion to innovate and an excellent eye for detail.
* Strong communication skills both verbal and written, being able to influence and manage stakeholders at all levels.
* The ability to drive high performance, identifying and implementing service and experience improvements.
* Willingness to challenge assumptions, the status quo, with experience of successfully influencing Senior Managers and facilitating joint decision-making.
* The ability to collaborate be agile, bold and act with pace.
Our Culture
We value our time in the office to solve problems, to learn, and to feel connected. We offer hybrid working wherever possible, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.
What We Offer
* A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata