The outpatient department demands the highest standards of nursing care and professionalism. It is important to remember that patients may judge the quality of care received in the outpatients department as representative of the rest of the hospital, and this may influence their decision regarding further treatment. The applicant is required to provide assistance and support in the outpatient clinic working both as part of a team. There is a requirement to rotate through all the clinic types and the 2 hospitals. Training will be provided as appropriate. Current hours of service are Monday to Friday 08:00 to 18:00 x3, 08:00-17:30 x 1 DO X 1. Applicants are advised to read the Job Description and Person Specification as shortlisting will be completed against the criteria outlined in those documents. Failure to ensure you have the correct qualifications and experience will result in your application not passing the shortlisting stage. Applicants successful at the shortlisting stage will be invited to an Assessment Day (written Numeracy and Literacy test followed by formal interview).
Main duties of the job
1. To assist the nursing staff in maintaining patients' well-being and dignity in a safe environment and in maintaining patient confidentiality and privacy.
2. To understand and adhere to all relevant trust policies and procedures.
3. To be polite and professional at all times.
4. To understand and support safeguarding principles for patients and escalate any concerns to the registered nurse.
5. At all times to respect patients' privacy and dignity.
6. To work in close collaboration with the Infection Control Team.
7. To ensure that monitoring of clinical practice is undertaken at the agreed frequency.
8. To ensure that the department environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified, or escalated as necessary.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next-level training, we make it easier to take your career to the top.
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
* Demonstrable ability to meet the Trust Values.
Education & professional Qualifications
* Knowledge of personal care and related procedures.
* Willing to develop and work towards new diploma Level 2 or equivalent.
* Demonstrable literacy and numeracy skills.
* NVQ Level 2 or Equivalent.
Experience
* Previous experience of teamwork.
* Previous experience of customer care.
* Interest or experience within a carer role/setting.
Skills and Aptitudes
* Ability to provide individualized care and empathy.
* Good organizational skills.
* Able to communicate effectively with patients, relatives, and multi-disciplinary team.
* Able to demonstrate an awareness of the importance of confidentiality/privacy and dignity.
* Willing to develop own knowledge and practice.
Personal Qualities & Attributes
* Has a caring, compassionate and professional nature.
* Demonstrates self-motivation and common sense.
* Diplomatic and calm.
* Ability to work as a team and form professional relationships with colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Outpatients Department Edgware Community Hospital and Finchley Memorial Hospital.
Edgware Community Hospital Burnt Oak Broadway Middlesex HA8 0AD.
£28,166 a year Per Annum inclusive of HCAS.
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
Job locations
Outpatients Department Edgware Community Hospital and Finchley Memorial Hospital.
Edgware Community Hospital Burnt Oak Broadway Middlesex HA8 0AD.
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