Employer: Cardiff and Vale University Health Board
Employer type: NHS
Site: University Hospital of Wales
Town: Cardiff
Salary: £22,720 per annum
Salary period: Yearly
Closing: 30/09/2024 23:59
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focused on the health and care needs of our local population whilst also working with our partners to develop regional services.
Our mission is “Living Well, Caring Well, Working Together”. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and our values are:
* We are kind and caring
* We are respectful
* We have trust and integrity
* We take personal responsibility
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job overview
We are currently looking for a highly motivated receptionist to provide a first-class patient-focused service within our Pre-Operative Assessment Clinic. If you have proven organisational and excellent communication skills, work hard under pressure and as part of a team then we would like to hear from you.
Main duties of the job
Main duties consist of being the first point of contact for the service via our Reception area. This will include both meeting and greeting people accessing the service for their outpatient appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.
You will be required to manage a busy telephone system and input/process HSQ/surgical referrals that are sent into the service from other departments. Also ensuring that the clinic's appointments are booked ensuring clinics are fully utilised. You will also be required to provide admin support to other areas of service and action any administrative tasks that are sent in daily to the Pre-Operative Assessment Team.
Teamwork and flexibility to the role is paramount as POAC is an evolving service. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high-quality services to patients.
Person specification
Qualifications
* Good standard of Education. GCSE Level or Equivalent experience
Experience
* Previous Reception Experience
* Good Knowledge of Microsoft Office, Word & Excel
* Experience of using PMS & Theatreman packages
Personal Qualities
* Excellent communication, written and spoken
MANAGING YOUR APPLICATION:
We are committed to promoting inclusion and welcome applications from everyone. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
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