Are you an experienced Business Analyst with a passion for systems, collaboration, and continuous improvement? We're looking for a proactive and organised individual to join our IT team and become a key part of our evolving digital journey.
At Darlington Building Society, our ambition to grow and innovate is underpinned by our commitment to delivering exceptional service and member value. As a Business Analyst – Core Systems, you’ll play a vital role in shaping how our core systems support the Society’s goals, working across departments to implement improvements, drive efficiencies, and ensure robust change delivery.
What you'll be doing
As part of our friendly and forward-thinking IT and Change team, you’ll:
1. Be the first point of contact for internal teams seeking changes to core applications
2. Act as a Subject Matter Expert (SME) across our core systems, supporting decision-making and inter-system integration
3. Translate business needs into actionable IT requirements, ensuring changes align with our strategy
4. Work closely with stakeholders to support system development, testing, and change delivery
5. Support third-party supplier relationships and ensure effective change governance
6. Coordinate Society-wide projects, including gathering requirements, mapping processes, and supporting testing activity
What we’re looking for
We’re seeking someone who is:
1. Experienced in banking, mortgage or savings systems (minimum 2 years)
2. Comfortable working in a regulatory environment and with business-critical systems
3. A clear communicator with excellent problem-solving skills and attention to detail
4. Organised, proactive, and confident working both independently and in collaboration with others
5. Keen to suggest and implement improvements, with a strong sense of business purpose
It would be great if you also had:
1. Experience in financial services, particularly with core systems in mortgage and savings
2. Familiarity with ITSM and change management tools
3. Ability to communicate technical information to non-technical audiences
4. A background working across multiple departments with a commercial mindset
Why Darlington Building Society?
At Darlington, you’ll join a friendly, values-led organisation that puts people and community first. We offer:
1. Hybrid, flexible working
2. Up to 30 days’ holiday + birthday off
3. Healthcare Plan & digital GP access
4. Wellbeing support & volunteering leave
5. Ongoing learning & career development
If you're ready to use your analytical expertise to make an impact and help shape the future of a growing organisation, we’d love to hear from you.
Location: Darlington (Hybrid Working two days a week minimum - non-negotiable for this role)
Seniority level
Associate
Employment type
Full-time
Job function
Analyst, Consulting, and Project Management
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