Enterprise Service Manager - Financial Services, Professional Services
Job ID: 2814774 | AWS EMEA SARL (UK Branch)
Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with one or more Financial Services organizations, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
We are looking for someone who is passionate about:
1. Long term development of Financial Services organizations
2. Engage with customers to understand their business drivers and application portfolio
3. Development of long term Cloud Strategy for customers
4. Shaping deals, including estimations, proposals, pricing, and business cases
5. Creating, negotiating, and executing Statements of Work (SOWs)
6. Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
7. Mitigation of delivery risks & issues
8. Overseeing delivery of projects in account, ensuring high quality delivery
9. Act as single person of contact for Customer executives, developing deep, trustful relations
10. Educate customers on AWS services and translate those into a clear business value proposition
11. Envision and inspire customers
12. Coaching Customer and Partner teams to be self-sufficient
13. Leading innovation and scoping workshops with customers
BASIC QUALIFICATIONS
• 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.
• Demonstrated ability to work creatively and analytically in meeting customer needs, with a basic technical understanding of cloud concepts.
• A proven track record of managing and delivering large-scale enterprise IT projects.
• Excellent written and verbal communication skills, including group leadership and executive presentations.
• Be able to travel to client locations as needed. Estimated 50-75% travel requirement.
PREFERRED QUALIFICATIONS
• Managing executive Customer relationships and key business stakeholders.
• Experience with large contracts and statement of work development.
• Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets. Enterprise IT management frameworks (e.g. COBIT, ITIL) also a plus.
• Broad Enterprise systems experience including SAP, Oracle, and custom applications.
• Designing, building, and operating global IT processes and infrastructures.
• Familiarity with industry compliance and security standards including DORA, PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.
• A Bachelors degree; Masters/MBA degree preferred.
Posted: November 19, 2024 (Updated about 5 hours ago)
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