Join Our Diverse Technology Teams at Telent - Empowering Innovation for All
At Telent, our Technology Teams are driven, passionate, and collaborative, playing a pivotal role in bringing the digital revolution to homes, businesses, and infrastructure across the country. We believe in innovation, diversity, and providing meaningful opportunities to everyone, regardless of gender, age, or background.
When you join us, you'll help develop and enhance networks and systems that impact millions, contributing to keeping the nation's critical infrastructure connected and protected 24/7. While the work is challenging, the rewards are immense - and your contribution will truly make a difference!
We're hiring an IT Service Desk Analyst to join our dynamic Network Services team based out of our Bootle, Liverpool office. This is predominantly an office based role, with an opportunity of 1 day WFH later down the line.
This is an office-based role (Monday to Friday, 8:00 AM to 5:00 PM), and you'll be part of an inclusive, supportive team committed to helping each other grow and succeed.
What You'll Do:
Manage and resolve a range of IT incidents and requests, providing both technical and non-technical support.
Collaborate with suppliers and partners, escalating issues where needed to ensure timely resolution in line with customer-specific SLAs.
Foster strong relationships with customers by understanding their needs and consistently delivering excellent ...