Data from your diversity monitoring form will not be shared with the recruitment panel.
*We accept other forms of submission including video and audio recordings.
The Rep is a Disability Confident Employer. If you would like to apply under this scheme please select this option on our application portal.
The Rep supports and encourages applications from refugees seeking asylum in the United Kingdom. We will guarantee an interview to any refugee if they meet the minimum criteria for the job vacancy and have the legal right to work in the UK. If you would like to apply under this scheme please select this option on our application portal.
We want you to feel comfortable and prepared for your interview so that you can showcase all your brilliant skills and experience. For those with access needs, we can offer numerous adjustments including: sending out questions in advance, allowing more time for tasks or applications, re-wording questions, providing a BSL interpreter, or whatever else you might need. Don’t hesitate to talk to us at reptalent@birmingham-rep.co.uk.
The deadline for receipt of applications is Sunday 19th January at 12pm.
Interviews will be held at The Rep on Monday 27th January.
Guidance
Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and can provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.
In line with GDPR, your application will be retained securely for 6 months before being destroyed if you are unsuccessful.
Vacancies will generally close by the deadline; however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.
Background
Established in 1913, The Rep has an unparalleled history as a pioneering repertory theatre and the launch-pad for some of the most exciting talent in UK theatre both past and present. Today it is a producing powerhouse with three auditoria - The House, 816 seats; The Studio, 292 seats; The Door, 133 seats - as well as extensive on-site production facilities.
Under the Executive leadership of Rachael Thomas, the theatre has entered a period of significant renewal, with the vision of being a national and international centre for artistically ambitious popular theatre in all its forms: comedies, dramas, musicals, dance-theatre, and family shows. A new Artistic Director, Joe Murphy, will be joining the Rep in early 2025. Revivals, new work, and commissions will play in all three theatres. Many of its productions already go on to enjoy future life through commercial transfers and national/international tours.
These are exciting times for The Rep and the city of Birmingham. The UK’s 'second city’ has the youngest population in Europe and is the most multicultural city in the UK. It is a city full of dynamism and energy, currently undergoing its own renaissance as one of the fastest growing cities in the country.
Part of The Rep’s mission is to ensure that its programme is truly representative of the city it serves, and we aim to imaginatively engage with the people of Birmingham and beyond to create productions that fill our theatres with its people. In every endeavour, we promote inclusivity, diversity, and equality.
Role Summary
The Housekeeping Assistant role has responsibility for ensuring both our front and back of house areas and the auditorium are cleaned to a highly professional standard and in line with all regulations. You will play an integral part in providing a first-class experience for all our visitors and colleagues who use The Rep facilities.
We are recruiting for two positions:
1. Position 1 - 18 hours per week (06:30-09:30 Monday – Saturday). Involves working as part of the team readying our building for the day’s activities.
2. Position 2 - 18 hours per week (15:30-21:30 x 3 days per week). Involves working alongside the customer service team looking after our public spaces during performances.
Main Duties and Responsibilities
* To provide excellent customer service to customers and visitors to the Rep, often meeting visitors and audience members as part of your daily job.
* To provide a clean, tidy, and welcoming environment for customers, visitors, and staff.
* To maintain the building and its facilities to a high standard at all times.
* Ensure a safe working environment is maintained at all times with particular regard to the health, safety, and welfare of you and others.
* Check, tidy, and clean all areas in the backstage, auditorium, and front of house as allocated within the rota.
* Undertake any specific or seasonal cleaning as required.
* Remove all rubbish to the designated areas.
* Ensure all supplies of hygiene products remain topped up.
* Report any specific cleaning requirements or incidents.
* Communicate and assist, as necessary, with all other key personnel within The Rep teams to ensure a clean and tidy environment.
* Assist with meeting room setup including ensuring rooms are tidy and set up as required.
* Any other reasonable duties required.
General Responsibilities
* Adhere to and implement the guidelines, procedures, and policies of the company as detailed in the staff policies.
* Play a role in the life of the company and work across departments to develop a positive and engaged organisational culture including playing active and positive roles in staff forums/committees.
* Complete all mandatory e-learning and training.
* Be aware of, and comply with, rules and legislation pertaining to Health & Safety at work and abide by the procedures set out in the Health & Safety Policy.
* Take ownership for the safety of the working environment for your teams by being fully compliant with the Health and Safety policies, rules, and training for yourself and your team members including casual and freelancer staff.
* Be aware of, and comply with, rules and legislation pertaining to data security and GDPR, at work and abide by the procedures set out in the Data Protection Policy.
* All staff are expected to demonstrate an understanding of, and adherence to, our safeguarding policy, including a duty to report any issues of concern.
Any Other Duties
The duties and responsibilities set out should not be regarded as exclusive or exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities within the organisation which are appropriate with the level of the role without changing the general character of the post.
The post-holder may also be called upon to carry out duties that would not normally be associated with the post on a temporary basis where there is a strong organisational requirement for that to happen. The post-holder would be given appropriate training and equipment to carry out any duties of this kind.
Key Relationships
This role is part of the Facilities & Operations team. You will be managed by the Housekeeping Supervisor.
This structure may change from time to time based on business need, but reflects the broad areas of responsibility.
Internal
* Facilities & Operations team
* Customer Experience Team
* Colleagues across the organisation.
External
* Users of the theatre and the public.
Person Specification
You must have...
If you do not demonstrate that you meet all these criteria you may not be shortlisted.
* High personal standards and pride in your work.
* Ability to work positively as a team player with others.
* Ability to manage your time and tasks effectively.
* Be honest, reliable, and trustworthy.
* Experience of cleaning a corporate and customer service environment.
* An enthusiasm for being an ambassador for The Rep.
* Good manners and etiquette.
* Willingness to be flexible in work tasks and shift patterns.
* Excellent communication and interpersonal skills.
* Ability to work well under pressure and prioritise if needed.
It’d be great if you had...
If we need to choose between candidates who meet the essential criteria, we may take these factors into account.
* An interest and knowledge of the theatre.
* Some exposure to deputising for team leaders.
Terms and Conditions
Period of work: This is a permanent contract of 18 hours per week, subject to successful completion of a probationary period of three months.
Pay: £12 per hour.
Hours: 18 hours per week in two shift patterns. Occasional Sunday and Bank Holidays may be required. Some evening and weekend work will be required. We don’t encourage or expect overtime; however, if overtime is worked, this is to be paid and agreed in advance with your line manager.
Holidays: 20 days per year plus public holidays rising to 25 days plus public holidays (pro rata) with service. The holiday year runs from 1 September to 31 August each year.
Location of work: Your main place of work will be The Rep in Birmingham, but you may be required to work permanently or temporarily at other locations locally.
Other benefits: Contributory staff pension, 5% employee and 3% employer.
Non-contractual benefits
* A day off for your birthday.
* Free-to-use employee assistance service including 24/7 virtual GP service.
* Staff ticket discount.
* Staff discount in The Rep food and drink outlets (when available).
* Discounted parking at Utilita Arena Birmingham within a 10-minute walk of The Rep (£5 per day).
* Season Ticket discount on parking at Q-Parks.
* Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans.
* We actively encourage all staff to see shows as we believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows, every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
There’s no such thing as perfection…
At the Rep we don’t expect or look for the ‘perfect candidate’; instead, we look for people who can positively contribute to our team. In return, you will be given support, encouragement, and all the right conditions to grow, succeed, and be your best. We are committed to creating an inclusive workplace where difference is a strength and every unique voice and skill are recognised and valued.
For us, recruitment is more than a match against a job description; it’s about feeling excited to come to work every day and being proud of who you work with and for. We believe The Rep is for everyone, so however you identify, whatever your background, if you feel excited about this role, then we urge you to please apply.
It’s important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be. As part of our Ramps on the Moon legacy, we have experience in supporting individuals with Access to Work requests and encourage any and all staff who may benefit from the scheme to use it. We will always try to make the adjustments needed so that you can perform to the best of your ability and professionally thrive in a supportive and engaging environment. We want our Rep to be culturally informed and accessible to all, so we encourage you to celebrate and share your own cultural experience and knowledge of our city proudly in your application.
As a Disability Confident Employer, we guarantee an interview to anyone who has a disability and meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence (or could with reasonable support), as well as meeting any of the qualifications, skills, or experience defined as essential in the person specification.
Diversity Monitoring
Our ultimate aim is to have diversity of all kinds in every layer of the organisation and to help us keep track of our success, we kindly ask you to complete an Equality and Diversity form alongside your application. Participation is voluntary but appreciated and your responses will be anonymous and not shared with the recruiting managers.
Environmental
As one of the largest producing houses in the midlands, we are aware that we have a responsibility to the environment beyond legal and regulatory requirements. As such, we are aiming to be carbon neutral within 10 years with sustainability at the forefront of our working practices and integrate climate-aware work into our programme. We have committed to adopt the Green Book Sustainable Productions framework on a minimum of 2 productions a year. Our Environmental Working Group is comprised of staff from across the organisation to become environmental champions and meet regularly to review and update our Environmental policy and plans. We are committed to exploring, trialing, and renewing ways in which the organisation and staff can reduce their environmental impact and carbon footprint.
Flexible working
We know flexibility is everything and we foster a working environment which is focused on outcomes. For this role, you will be required to work specific hours and be present in the building to help with the running of performances. We actively encourage applications for job shares and will make every effort to accommodate these requests.
Safeguarding
The Rep is committed to safeguarding and operates an environment where all staff are expected to report any concerns about vulnerable people, or about the behaviour or practice of colleagues and other people they come into contact with.
Offers
Any job offer we make is subject to:
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