The End User Experience Team supports the Bank by ensuring all issued hardware is performant, enabling our colleagues to be productive and collaborate regardless of their location. The team offers face to face support for issues, fulfils service requests and critically, supports our transformation journey with tech enablement. This role is based in our London office, which will include supporting our Executive team and may occasionally require travel to other sites. In this role, you will undertake the day-to-day investigation and resolution of Incidents and fulfilment of Service Requests that are reported to IT. This includes undertaking system administrative tasks, troubleshooting and end-user training whilst acting as the face of IT to the Business. Your responsibilities will include… Executive/ Senior Leadership tech support- ensuring Incidents are accurately assigned, updated and resolved through ServiceNow in a timely mannerFacilitating Joiners, Movers and Leavers including deployment of equipment, updates to Active Directory, software installation and building access managementParticipating in Mobile Device Management ensuring that all new devices are enrolled correctly, stock of mobile devices is maintained and defective devices are repaired/replaced swiftly Ensuring kit is deployed correctly, ensuring there is a stock of built devices. Liaising with third-party suppliers as required in pursuit of issue resolution, planned maintenance and service improvementEnsuring Service Requests are fulfilled in line with agreed SLAs and users are communicated to, updating them through the process We are looking for talented individuals who have the experience and knowledge set out below: Demonstrable experience in customer facing IT role, working with Senior Leadership teamsStrong communication skills and demonstrated ability to work in a highly visible roleStrong knowledge of Active Directory and ITIL Incident Management and Service Request Management processesTroubleshooting experience in respect of hardware/software/network issues We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.