Engineering Coordinator / Planner - Glasgow - Renfrewshire 24-25K
Are you organized, proactive, and skilled at coordinating schedules? We are looking for a Helpdesk Administrator to join ourclients dynamic team, ensuring the Building Services Engineers deliver exceptional service to the clients.
Duties & Responsibilities:
* Act as the first point of contact for service requests, logging and prioritising calls from clients.
* Plan and allocate workloads for Building Services Engineers based on job requirements, location, and urgency.
* Monitor job progress, ensuring efficient and timely completion of work.
* Maintain up-to-date records of completed and ongoing tasks in our service management system.
* Liaise with engineers, suppliers, and clients to provide updates, manage expectations, and resolve queries.
* Prepare reports and analyze data to optimize workflow and improve service delivery.
* Support the team with administrative tasks, including managing schedules, ordering supplies, and handling invoices.
To be considered:
1. Proven experience in a helpdesk, scheduling, or administrative role (preferably within building services or a similar industry).
2. Excellent organizational and multitasking skills, with the ability to manage competing priorities.
3. Strong communication skills to build positive relationships with clients and team member...