We are recruiting for a full-time permanent Customer Services Advisor within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.
Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, postgraduate, and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.
You will be part of a team of staff who support the smooth running of our Halls of Residence providing excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:
1. Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision.
2. Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions in the evening.
3. Project work as delegated by the Residential Service Supervisor/Residential Services Management team.
The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.
Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.
The position offers a 36 hour/week contract and is complemented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9am-5pm, 10am-6pm, or if the need arises, 12pm-8pm.
As a university, we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days, we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance, contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
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