Lead Customer Onboarding / Implementation Consultant UK Remote Permanent Up to £50,000 benefits About the Company Our client is a leading EdTech SaaS company, empowering educators and students to achieve their full potential through innovative software solutions. The Role As a Lead Customer Onboarding Consultant, you will play a pivotal role in ensuring the successful adoption of our client's products by their clients. You will lead a team of dedicated professionals, overseeing the entire onboarding process from initial contact to full product implementation. Key Responsibilities: Team Leadership: Lead and develop a high-performing team of onboarding consultants. Methodology Development: Maintain and enhance our client's onboarding methodology and training programs. Customer Success: Collaborate with sales and pre-sales teams to maximize customer satisfaction and revenue opportunities. Project Management: Oversee and manage the progress of all onboarding projects. Process Improvement: Continuously refine our client's onboarding processes to ensure efficiency and effectiveness. Risk Management: Identify, assess, and mitigate risks to project success. Cross-Functional Collaboration: Work closely with other departments to ensure seamless onboarding experiences. Individual Onboarding: Directly onboard new clients, providing guidance and support. Customer Training: Conduct training sessions to empower clients to utilize our client's products effectively. Requirements & Skills: Bachelor's degree or equivalent professional experience Education in project management or technology Proven experience in SaaS project implementation or related roles in academic institutions Strong analytical and problem-solving skills Excellent communication and presentation skills Fluency in English and Norwegian Strong organizational and time management skills Passion for technology and a customer-centric approach Familiarity with remote presentation software and CRM/CSM tools (preferred) What We Offer: Competitive salary up to £50,000 and benefits package Opportunity to work with cutting-edge technology A dynamic and collaborative work environment Professional development opportunities The chance to make a real impact on education