Job summary We are seeking a dedicated Service Manager to join our team on a 15-month fixed-term contract to cover maternity leave. Main duties of the job In this role, you will play a crucial part in supporting an experienced team of practitioners to deliver high-quality services and make a meaningful impact in our community. This is an exciting opportunity to gain valuable leadership experience by guiding staff in a dynamic environment. You will also connect with other professionals in the field, expanding your network and enhancing your knowledge. About us Coventry and Warwickshire Mind has been developing and delivering quality services with, and for, people with mental health issues for over fifty years. An independent charity governed by a group of local trustees, Coventry and Warwickshire Mind is affiliated with the national Mind network, which is made up of over 105 organisations across England and Wales. Each local Mind is unique, working hard to understand the needs of their community and tailoring their services to match. We want to make sure that everyone with poor mental health gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health issue. Coventry and Warwickshire Mind provide services to all ages, including children, young people and adults, supporting in excess of 30,000 people each year. Date posted 04 November 2024 Pay scheme Other Salary £34,000 to £37,000 a year Contract Fixed term Duration 15 months Working pattern Full-time Reference number B0094-24-0031 Job locations 61 St. Nicholas Street Coventry CV1 4BN Job description Job responsibilities Job title: Counselling and Trauma Support Service Manager Location: Coventry and Warwickshire Salary: £34,000 to £37,000 (Salary to be agreed based on relevant qualifications and experience) Hours: 37 Hours working flexibly Monday Friday 9.00am 4.30pm to include some evening and weekend working Job type: 15 Month Fixed Term Contract, Maternity Leave Cover Who we are looking for We are particularly interested in individuals who can work flexibly and have extensive experience in leadership and management best practices to effectively support staff in delivering a range of therapeutic mental health and wellbeing services. In this pivotal role, you will actively contribute to the success of CW Minds counselling and trauma service, with the goal of improving access to community mental health and wellbeing support for survivors of domestic abuse This is an exciting opportunity to gain valuable leadership experience by guiding staff in a dynamic environment. You will also connect with other professionals in the field, expanding your network and enhancing your knowledge. We are particularly interested in individuals who can work flexibly and have extensive experience in leadership and management best practices to effectively support staff in delivering a range of therapeutic mental health and wellbeing services. About the role This exciting opportunity will require the successful candidate to further develop CW Minds much sought-after Counselling and Trauma Support Service. Overall responsibility will include the management, development, and promotion of a dynamic portfolio of existing and emerging initiatives. Additionally, they will be expected to work closely with the Head of Operations to drive service expansion. Programs are spread across community venues in Coventry and Warwickshire. Space 2 Thrive This much-celebrated trauma-informed service is leading the way in providing mental health and wellbeing wrap-around support to individuals aged 18 years and above who have experienced domestic abuse. Space 2 Thrive began as a two-year pilot service, working in collaboration with local domestic abuse commissioners and specialist agencies to provide additional, complementary support activities to individuals accessing safe accommodation, sanctuary schemes, and independent domestic abuse advisory service (IDVA) support. Due to its overwhelming success, Space 2 Thrive has been awarded further funding to continue developing its innovative support provision. Delivered through a dedicated team of experienced practitioners, Space 2 Thrive has embedded a trauma-informed approach into all its support activities, with the aim of enhancing users knowledge of the impact of trauma, enabling them to better understand and manage their trauma responses. Support is offered flexibly in community venues and is achieved by mutual agreement with users who can decide on one or more of the following activities. Support options provided include one-to-one therapeutic wellbeing, counselling and trauma therapy, navigation, and psycho-educational group sessional opportunities. Also included is trauma-informed training for partner agency staff to build their knowledge base. Key responsibilities To be responsible for the development of specified services and the necessary tools and resources to ensure that these services are effective and resources to ensure that these services are effective and successful. To be responsible for the operational management and coordination of a portfolio services. To work closely with the Head of Operations and/or Director of Operations/Deputy CEO, to ensure that day to day issues are addressed, problem solving where required and systems maintained for effective delivery of services. To be responsible for line management duties, allocation of work, caseload management and ongoing support to these roles. To be responsible for the line management of designated staff and associate professionals, providing regular recorded supervision and appraisals. In the case of the counselling service, to ensure receipt of up-to-date documents for proof of professional indemnity insurance and membership in the BACP or equivalent professional. To manage safeguarding and crisis situations in consultation with the Head of Operations and/or Director of Operations and staff team, in line with policy and procedures of Coventry and Warwickshire Essential requirements Recognised leadership and management qualification and proven track record of line management/leadership. Experience of delivering mental health support. Recognised management qualification at Level 4 diploma or equivalent is essential. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Knowledge and understanding of the challenges that face vulnerable people in taking control of their lives. Proven ability to work with a wide range of agencies/professional groups. Access to a vehicle for travel across Coventry and Warwickshire. What we can offer you The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees: Working culture based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence for children and young people. Annual leave 25 days plus bank holidays plus an extra day for every two completed holiday years. Wellbeing day 1 day, per holiday year, to be used to take care of your own mental health and wellbeing. Life insurance policy Coventry and Warwickshire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free). Employee development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry and Warwickshire Mind CPD training and opportunities to access external CPD training. Flexible working A range of options available for all employees dependant on role and responsibilities. Pension Minimum 5% employee and 3% employer contribution, with an ethical investment policy option. Sick pay On completion of a 6-month probationary period, Coventry and Warwickshire Mind employees will be eligible to a period of paid sick leave. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Shortlisted candidates: To provide an opportunity for questions to be exchanged about you, the role, and the organisation, all candidates successfully shortlisted will be emailed to arrange an informal and brief telephone chat ahead of the interview date on Friday 29th November Closing date: Monday 25th November 2024 at 12pm Interview date: Thursday 5th and Friday 6th December 2024 Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received. Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer. Job description Job responsibilities Job title: Counselling and Trauma Support Service Manager Location: Coventry and Warwickshire Salary: £34,000 to £37,000 (Salary to be agreed based on relevant qualifications and experience) Hours: 37 Hours working flexibly Monday Friday 9.00am 4.30pm to include some evening and weekend working Job type: 15 Month Fixed Term Contract, Maternity Leave Cover Who we are looking for We are particularly interested in individuals who can work flexibly and have extensive experience in leadership and management best practices to effectively support staff in delivering a range of therapeutic mental health and wellbeing services. In this pivotal role, you will actively contribute to the success of CW Minds counselling and trauma service, with the goal of improving access to community mental health and wellbeing support for survivors of domestic abuse This is an exciting opportunity to gain valuable leadership experience by guiding staff in a dynamic environment. You will also connect with other professionals in the field, expanding your network and enhancing your knowledge. We are particularly interested in individuals who can work flexibly and have extensive experience in leadership and management best practices to effectively support staff in delivering a range of therapeutic mental health and wellbeing services. About the role This exciting opportunity will require the successful candidate to further develop CW Minds much sought-after Counselling and Trauma Support Service. Overall responsibility will include the management, development, and promotion of a dynamic portfolio of existing and emerging initiatives. Additionally, they will be expected to work closely with the Head of Operations to drive service expansion. Programs are spread across community venues in Coventry and Warwickshire. Space 2 Thrive This much-celebrated trauma-informed service is leading the way in providing mental health and wellbeing wrap-around support to individuals aged 18 years and above who have experienced domestic abuse. Space 2 Thrive began as a two-year pilot service, working in collaboration with local domestic abuse commissioners and specialist agencies to provide additional, complementary support activities to individuals accessing safe accommodation, sanctuary schemes, and independent domestic abuse advisory service (IDVA) support. Due to its overwhelming success, Space 2 Thrive has been awarded further funding to continue developing its innovative support provision. Delivered through a dedicated team of experienced practitioners, Space 2 Thrive has embedded a trauma-informed approach into all its support activities, with the aim of enhancing users knowledge of the impact of trauma, enabling them to better understand and manage their trauma responses. Support is offered flexibly in community venues and is achieved by mutual agreement with users who can decide on one or more of the following activities. Support options provided include one-to-one therapeutic wellbeing, counselling and trauma therapy, navigation, and psycho-educational group sessional opportunities. Also included is trauma-informed training for partner agency staff to build their knowledge base. Key responsibilities To be responsible for the development of specified services and the necessary tools and resources to ensure that these services are effective and resources to ensure that these services are effective and successful. To be responsible for the operational management and coordination of a portfolio services. To work closely with the Head of Operations and/or Director of Operations/Deputy CEO, to ensure that day to day issues are addressed, problem solving where required and systems maintained for effective delivery of services. To be responsible for line management duties, allocation of work, caseload management and ongoing support to these roles. To be responsible for the line management of designated staff and associate professionals, providing regular recorded supervision and appraisals. In the case of the counselling service, to ensure receipt of up-to-date documents for proof of professional indemnity insurance and membership in the BACP or equivalent professional. To manage safeguarding and crisis situations in consultation with the Head of Operations and/or Director of Operations and staff team, in line with policy and procedures of Coventry and Warwickshire Essential requirements Recognised leadership and management qualification and proven track record of line management/leadership. Experience of delivering mental health support. Recognised management qualification at Level 4 diploma or equivalent is essential. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Knowledge and understanding of the challenges that face vulnerable people in taking control of their lives. Proven ability to work with a wide range of agencies/professional groups. Access to a vehicle for travel across Coventry and Warwickshire. What we can offer you The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees: Working culture based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence for children and young people. Annual leave 25 days plus bank holidays plus an extra day for every two completed holiday years. Wellbeing day 1 day, per holiday year, to be used to take care of your own mental health and wellbeing. Life insurance policy Coventry and Warwickshire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free). Employee development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry and Warwickshire Mind CPD training and opportunities to access external CPD training. Flexible working A range of options available for all employees dependant on role and responsibilities. Pension Minimum 5% employee and 3% employer contribution, with an ethical investment policy option. Sick pay On completion of a 6-month probationary period, Coventry and Warwickshire Mind employees will be eligible to a period of paid sick leave. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Shortlisted candidates: To provide an opportunity for questions to be exchanged about you, the role, and the organisation, all candidates successfully shortlisted will be emailed to arrange an informal and brief telephone chat ahead of the interview date on Friday 29th November Closing date: Monday 25th November 2024 at 12pm Interview date: Thursday 5th and Friday 6th December 2024 Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received. Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer. Person Specification Qualifications Essential Recognised leadership and management qualification and proven track record of line management/leadership. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Recognised management qualification at Level 4 diploma or equivalent is essential. Mandatory Questions Essential Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known. Experience Essential Experience of delivering mental health support. Person Specification Qualifications Essential Recognised leadership and management qualification and proven track record of line management/leadership. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Recognised management qualification at Level 4 diploma or equivalent is essential. Mandatory Questions Essential Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known. Experience Essential Experience of delivering mental health support. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Coventry and Warwickshire Mind Address 61 St. Nicholas Street Coventry CV1 4BN Employer's website https://cwmind.org.uk (Opens in a new tab)