Job summary We are seeking a dedicated Service Manager to join our team on a 15-month fixed-term contract to cover maternity leave. Main duties of the job In this role, you will play a crucial part in supporting an experienced team of practitioners to deliver high-quality services and make a meaningful impact in our community. This is an exciting opportunity to gain valuable leadership experience by guiding staff in a dynamic environment. You will also connect with other professionals in the field, expanding your network and enhancing your knowledge. About us Coventry and Warwickshire Mind has been developing and delivering quality services with, and for, people with mental health issues for over fifty years. An independent charity governed by a group of local trustees, Coventry and Warwickshire Mind is affiliated with the national Mind network, which is made up of over 105 organisations across England and Wales. Each local Mind is unique, working hard to understand the needs of their community and tailoring their services to match. We want to make sure that everyone with poor mental health gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health issue. Coventry and Warwickshire Mind provide services to all ages, including children, young people and adults, supporting in excess of 30,000 people each year. Date posted 09 January 2025 Pay scheme Other Salary £33,000 to £37,000 a year Contract Fixed term Duration 15 months Working pattern Full-time Reference number B0094-25-0000 Job locations 61 St. Nicholas Street Coventry CV1 4BN Job description Job responsibilities Job title: Counselling and Trauma Support Service Manager Location: Coventry and Warwickshire Salary: £33,000 to £37,000 (Salary to be agreed based on relevant qualifications and experience) Hours: 37 Hours working flexibly Monday Friday 9.00am 4.30pm to include some evening and weekend working. Job type : 15 Month Fixed Term Contract, Maternity Leave Cover We have an exciting opportunity for you to join our team. If you are: Passionate about providing support to individuals experiencing varying degrees of mental health and wellbeing difficulties and; Want to be part of a reputable organisation at the forefront of mental health innovation, helping people access the right support when they most need it then please read on Who we are looking for: We are seeking a dedicated Service Manager to join our team on a 15-month fixed-term contract, covering maternity leave. We are particularly interested in individuals who can work flexibly in a dynamic environment and bring leadership and management experience to support staff in delivering a range of therapeutic mental health and wellbeing services. We therefore welcome applications from both experienced and those eager to take the next step in their management career. Also, we would actively encourage Team leaders or individuals in equivalent roles with some experience of managing services to apply. CW Mind is committed to supporting its staff develop their skills and will actively help individuals in pursuing leadership and management qualifications. (Internal applicants are welcome to inquire about secondment opportunities. For more details, please contact CW Mind HR) About the Role: The successful candidate will be expected to manage, develop, and promote a dynamic portfolio of existing and innovative new initiatives. This includes: Continuing to drive the success and growth of CW Minds counselling and trauma service, focusing on improving access to mental health and wellbeing support for survivors of domestic abuse. Support and empowerment of an existing, experienced team of practitioners to deliver high-quality services that make a real difference in our community. Additionally, they will be expected to work closely with the Head of Operations to lead service expansion. Programs are spread across community venues in Coventry and Warwickshire and includes: Space 2 Thrive Counselling and Wellbeing Support Provision This much-celebrated trauma-informed service is leading the way in providing mental health and wellbeing wrap-around support to individuals aged 18 years and above who have experienced domestic abuse. Space 2 Thrive began as a two-year pilot service, working in collaboration with local domestic abuse commissioners and specialist agencies to provide additional, complementary community support activities to individuals accessing safe accommodation, sanctuary schemes, and independent domestic abuse advisory service (IDVA) support. Due to its overwhelming success, Space 2 Thrive has been awarded further funding to continue developing its innovative community support provision. Delivered through a dedicated team of experienced practitioners, Space 2 Thrive has embedded a trauma-informed approach into all its support activities, with the aim of enhancing users knowledge of the impact of trauma, enabling them to better understand and manage their trauma responses. Support is offered flexibly in community venues and is achieved by mutual agreement with users who can decide on one or more of the following activities. Support options provided include one-to-one therapeutic wellbeing, counselling and trauma therapy, navigation, and psycho-educational group sessional opportunities. Also included is trauma-informed training for partner agency staff to build their knowledge base. Key responsibilities: To be responsible for the development of specified services and the necessary tools and resources to ensure that these services are effective and resources to ensure that these services are effective and successful. To be responsible for the operational management and coordination of a portfolio services. To work closely with the Head of Operations and/or Director of Operations/Deputy CEO, to ensure that day to day issues are addressed, problem solving where required and systems maintained for effective delivery of services. To be responsible for line management duties, allocation of work, caseload management and ongoing support to these roles. To be responsible for the line management of designated staff and associate professionals, providing regular recorded supervision and appraisals. In the case of the counselling service, to ensure receipt of up-to-date documents for proof of professional indemnity insurance and membership in the BACP or equivalent professional. To manage safeguarding and crisis situations in consultation with the Head of Operations and/or Director of Operations and staff team, in line with policy and procedures of Coventry and Warwickshire Essential requirements: Recognised leadership and management qualification and proven track record of line management/leadership. Experience of delivering mental health support. Recognised management qualification at Level 4 diploma or equivalent is essential. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Knowledge and understanding of the challenges that face vulnerable people in taking control of their lives. Proven ability to work with a wide range of agencies/professional groups. Access to a vehicle for travel across Coventry and Warwickshire (please note you will require business insurance for travel). This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Shortlisted candidates: To provide an opportunity for questions to be exchanged about you, the role, and the organisation, all candidates successfully shortlisted will be emailed to arrange an informal and brief telephone chat ahead of the interview date on Monday 3rd February 2025. Closing date: Monday 27th January 2025 at 12pm Pre-interview chat (see further details below):Friday 31st January 2025 Interview Date: Monday 3rd February 2025 Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received. Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer. Job description Job responsibilities Job title: Counselling and Trauma Support Service Manager Location: Coventry and Warwickshire Salary: £33,000 to £37,000 (Salary to be agreed based on relevant qualifications and experience) Hours: 37 Hours working flexibly Monday Friday 9.00am 4.30pm to include some evening and weekend working. Job type : 15 Month Fixed Term Contract, Maternity Leave Cover We have an exciting opportunity for you to join our team. If you are: Passionate about providing support to individuals experiencing varying degrees of mental health and wellbeing difficulties and; Want to be part of a reputable organisation at the forefront of mental health innovation, helping people access the right support when they most need it then please read on Who we are looking for: We are seeking a dedicated Service Manager to join our team on a 15-month fixed-term contract, covering maternity leave. We are particularly interested in individuals who can work flexibly in a dynamic environment and bring leadership and management experience to support staff in delivering a range of therapeutic mental health and wellbeing services. We therefore welcome applications from both experienced and those eager to take the next step in their management career. Also, we would actively encourage Team leaders or individuals in equivalent roles with some experience of managing services to apply. CW Mind is committed to supporting its staff develop their skills and will actively help individuals in pursuing leadership and management qualifications. (Internal applicants are welcome to inquire about secondment opportunities. For more details, please contact CW Mind HR) About the Role: The successful candidate will be expected to manage, develop, and promote a dynamic portfolio of existing and innovative new initiatives. This includes: Continuing to drive the success and growth of CW Minds counselling and trauma service, focusing on improving access to mental health and wellbeing support for survivors of domestic abuse. Support and empowerment of an existing, experienced team of practitioners to deliver high-quality services that make a real difference in our community. Additionally, they will be expected to work closely with the Head of Operations to lead service expansion. Programs are spread across community venues in Coventry and Warwickshire and includes: Space 2 Thrive Counselling and Wellbeing Support Provision This much-celebrated trauma-informed service is leading the way in providing mental health and wellbeing wrap-around support to individuals aged 18 years and above who have experienced domestic abuse. Space 2 Thrive began as a two-year pilot service, working in collaboration with local domestic abuse commissioners and specialist agencies to provide additional, complementary community support activities to individuals accessing safe accommodation, sanctuary schemes, and independent domestic abuse advisory service (IDVA) support. Due to its overwhelming success, Space 2 Thrive has been awarded further funding to continue developing its innovative community support provision. Delivered through a dedicated team of experienced practitioners, Space 2 Thrive has embedded a trauma-informed approach into all its support activities, with the aim of enhancing users knowledge of the impact of trauma, enabling them to better understand and manage their trauma responses. Support is offered flexibly in community venues and is achieved by mutual agreement with users who can decide on one or more of the following activities. Support options provided include one-to-one therapeutic wellbeing, counselling and trauma therapy, navigation, and psycho-educational group sessional opportunities. Also included is trauma-informed training for partner agency staff to build their knowledge base. Key responsibilities: To be responsible for the development of specified services and the necessary tools and resources to ensure that these services are effective and resources to ensure that these services are effective and successful. To be responsible for the operational management and coordination of a portfolio services. To work closely with the Head of Operations and/or Director of Operations/Deputy CEO, to ensure that day to day issues are addressed, problem solving where required and systems maintained for effective delivery of services. To be responsible for line management duties, allocation of work, caseload management and ongoing support to these roles. To be responsible for the line management of designated staff and associate professionals, providing regular recorded supervision and appraisals. In the case of the counselling service, to ensure receipt of up-to-date documents for proof of professional indemnity insurance and membership in the BACP or equivalent professional. To manage safeguarding and crisis situations in consultation with the Head of Operations and/or Director of Operations and staff team, in line with policy and procedures of Coventry and Warwickshire Essential requirements: Recognised leadership and management qualification and proven track record of line management/leadership. Experience of delivering mental health support. Recognised management qualification at Level 4 diploma or equivalent is essential. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Knowledge and understanding of the challenges that face vulnerable people in taking control of their lives. Proven ability to work with a wide range of agencies/professional groups. Access to a vehicle for travel across Coventry and Warwickshire (please note you will require business insurance for travel). This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Shortlisted candidates: To provide an opportunity for questions to be exchanged about you, the role, and the organisation, all candidates successfully shortlisted will be emailed to arrange an informal and brief telephone chat ahead of the interview date on Monday 3rd February 2025. Closing date: Monday 27th January 2025 at 12pm Pre-interview chat (see further details below):Friday 31st January 2025 Interview Date: Monday 3rd February 2025 Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received. Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer. Person Specification Qualifications Essential Recognised leadership and management qualification and proven track record of line management/leadership. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Recognised management qualification at Level 4 diploma or equivalent is essential. Mandatory Questions Essential Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known. Experience Essential Experience of delivering mental health support. Person Specification Qualifications Essential Recognised leadership and management qualification and proven track record of line management/leadership. Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist with experience in a mental health or equivalent organisational setting. Recognised management qualification at Level 4 diploma or equivalent is essential. Mandatory Questions Essential Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known. Experience Essential Experience of delivering mental health support. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Coventry and Warwickshire Mind Address 61 St. Nicholas Street Coventry CV1 4BN Employer's website https://cwmind.org.uk (Opens in a new tab)