Claims Executive - Corporate & Commercial
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will be responsible for the pro-active management of all claims from cradle to grave, whilst always aware of the clients' needs throughout the process. Ensuring that throughout there is a high level of professional advice given to clients at all times.
Please note this is a full-time, permanent opportunity. You will be based in our Bedford office and ideally be onsite for 3 days per week on average.
Overview:
* Attendance at Client’s premises following large or complex losses and providing assistance to investigate any case law / relevant facts which aide satisfactory settlement and conclusion.
* Monitoring and analysis of claim trends to be discussed and reviewed with Risk Management.
* Building and developing close working relationships at a senior level with each of our partners, including Insurers and Loss Adjusters.
* Maintaining an open ’early warning’ culture ensuring that issues / potential E&O’s are identified and addressed at an early stage.
* Communication – ensuring that there are clear lines of communication throughout the team and sharing all relevant information with the Claims Director, Account Executives Corporate Client team.
* Interaction with new business teams and providing assistance in securing new clients with a focus on our ‘Excellence in Claims’ offering.
* Keeping up-to-date with new products and new markets.
* Training and Mentoring with the team and wider Claims Division.
* Producing claims reports to ensure best policy presentation prior to renewals, and attend client meetings as and when required.
Knowledge:
* Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
* Must have a minimum of 5 years' experience in a similar role.
* Experience in cross class products is desirable for this role.
* Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.
Skills:
* Good level of technical insurance skills, to be assessed by regular in-house testing.
* Accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Excellent client service skills.
* Good negotiation and broking skills.
* Excellent oral and written communication skills.
* Ability to identify and respond appropriately to an individual client’s level of understanding.
Qualifications:
* GCSE Maths and English (or equivalent).
* A levels (desirable).
* Diploma in Insurance (desirable).
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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