Bluebird Care is one of the UK’s foremost Providers of privately funded Homecare and Live-in Care at home, helping 10,000’s of vulnerable adults across the country to live independently at home. At Bluebird Care Bromley, Sevenoaks, Lewisham & Southwark our core strengths are our workplace culture, our people, and the quality of the service we provide, and we’re proud of the work we do. To help us continue our journey we’re seeking someone to work across our 3 branches, leading our highly skilled teams and reporting directly to the franchise owners. As an ideal candidate, you will have proven senior management experience in a care setting. Your organisational, communication, and leadership skills are second to none and you enjoy nurturing and developing talent within the organisation. Our 3 Registered Managers, Live-in Care, Recruitment and Training Managers will report to you. You will work closely with this team to operate according to our company values to deliver the business plan and to develop the longer-term plans of the business. Salary: £60,000 pa up to 10% performance related bonus; 4 weeks annual leave BH's Objectives Lead the business functions and branch managers to achieve our goals for business growth Maximise the efficiency of our internal business processes Analyse our processes and performance and recommend solutions for improvement where necessary Work closely with the Registered Managers to monitor and improve quality & compliance with a view to achieving Outstanding CQC ratings Develop relations with senior social care and health leaders in our franchise areas and with the franchise company to develop our care offering Champion the promotion of equality, diversity and continuous improvement through data/process analysis and L&D Responsibilities Manage and monitor, and where necessary develop, day-to-day operations systems and processes that provide insight into progress against business objectives, obstacles, and new initiatives Plan, monitor and analyse key metrics for the day-to-day performance of the operations to ensure timely and efficient completion of tasks and consistency of quality Build and maintain relationships with the internal team, undertaking regular supervision meetings with functional leaders and branch managers, setting clear expectations, offering support and knowledge, understanding progress, and managing performance Build and maintain strong working relationships with business development, compliance and marketing contacts at the franchise company to ensure we take every opportunity to grow our business Build and maintain relationships with external partners and health and social care leaders to develop our services and to support decisions regarding operational activity and our strategic goals Devise strategies to develop our care offering and how it is positioned in the market to support longer-term growth objectives Develop and uphold organisational policies and standards, ensuring these are understood and that legislative regulations are followed Work closely with Marketing and Recruitment to ensure our company values are adhered to within the business and used to differentiate our services from the outside. In particular ensure that PR & marketing and recruitment activities are leveraged to secure our business plan Report regularly to the franchise owners on performance against plan, business challenges, proposed solutions to address any challenges, and new opportunities Skills And Qualifications Bachelor’s degree or equivalent 5 years experience in senior management Detailed knowledge of care operations and CQC regulation Experience of working with finance, marketing, and HR functions Proven ability to work to and achieve business plan Proven ability to plan and manage operational processes for quality and efficiency improvements Experience with budget and business plan development Superior communication and team leadership skills demonstrated by previous professional success Must have a driving licence, a car and be willing to travel between sites as required (max 25 miles) Must live within 30mins commute of Bromley, Kent