Centre Support Officer needed in Central Manchester, full time hours, starting asap. This role pays £14 per hour and is for 1-2 months.
WHAT WILL YOU BE DOING?
• Manning reception or enrolment room desk on a rota basis
• Assisting the enrolment process including helping students to send in the correct documents
• Keeping a track of the number of students coming into enrol
• Facilitate pre-arrival calls
• Escalate any late arriving students to Student Arrivals Team
• Responding to students queries via case management system (Salesforce)
• Assist Centre Support Managers with organising and setting up events for the entire student population
• Actively support students in any conversation/correspondence to promote international student well-being
• Creating and hosting a variety of online workshops to support students on their student journey
• Working with the Personal Tutors to refer students who are struggling academically
• Working with learning support team by signposting students who require mental and wellbeing support
• Working with the Students Association to deliver engaging student events online and at school locations
• Assisting with the co-ordination of inductions and other welcome events
ABOUT YOU
• A student-centric, service culture attitude
• Excellent written and verbal communication skills
• Confidence in speaking over the phone and face to face
• Good customer service skills
• Excellent relationship building skills
• The ability to effectively plan, organise and prioritise workload
• The ability to work well in a team and be collaborative
• Excellent computer/IT skills
• Self-motivated
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