Programme Manager, Consumer Duty / Vulnerable Customer
INSIDE IR35
Job Overview
IT Talent Solutions is seeking a dedicated Senior Programme Manager to join our large payments client. In this pivotal role, you will:
* Drive the ongoing integration of FCA expectations concerning Consumer Duty and Vulnerable Customers across the enterprise.
* Ensure the organisation offers an inclusive and supportive environment for retail customers, particularly those at increased risk of foreseeable harm due to factors such as health, life events, capability, and resilience. Your efforts will help these customers achieve outcomes on par with others.
Responsibilities
1.
Strategic Leadership:
* Develop and implement effective strategies to support customers, including vulnerable individuals, aligning with risk assessments and the company's conduct risk appetite.
* Collaborate with cross-functional teams to synchronise business objectives with customer support and harm mitigation initiatives.
* Advocate for Consumer Duty and vulnerable customers at all organisational levels, including UK and global senior leadership.
2.
Customer Advocacy:
* Support the UK CEO and CRCO by serving as the leading voice for Consumer Duty and vulnerable customers within the organisation.
* Propose and assess strategic decisions that enhance customer experience and reduce potential harms.
* Drive the identification...