Job Title: Customer Service Advisor
Location: Coventry
Salary: A£24,250
Job type: Full-time, permanent
About Us
ATM Group is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.
About the Role
Due to significant growth, we are looking to recruit several outstanding individuals to join our existing staff who make and receive calls in our Coventry office. You will be office-based, and we'll provide you with full training to ensure you've got all the tools for success. We are offering a competitive basic salary, and an amazing team culture in a fresh and thriving environment.
After completing our comprehensive training programme, you will be able to:
1. Build rapport with your customers on the phone.
2. Through effective questioning, understand customer needs to deliver great service.
3. Engage customers in genuine, enjoyable conversations to understand their needs.
4. Update databases with customer details.
About You
This position is open to all! Whether you're experienced, looking for a new venture, or you're looking to kick start your career, we will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.
You should:
1. Be driven by success, goal-oriented, and enjoy delivering great customer service in a fast-paced environment.
2. Make outbound calls to customers.
3. Be sympathetic and show compassion.
4. Be confident in speaking to a variety of people on the telephone, with the ability to build rapport.
5. Be result-oriented and have a determined attitude to achieve your KPI.
6. Possess excellent interpersonal and communication skills to overcome customer objections and drive a positive resolution.
7. Be committed and resilient.
8. Have the ability to work as part of a team supporting colleagues where necessary.
9. Have a commitment to excellence.
10. Be IT literate.
Benefits:
* Company events
* Company pension
* Employee discount
* Health & wellbeing programme
* Referral programme
* Free tea & coffee
* 8-hour shift
* Day shift
The role is based at our offices in Coventry and our operating hours are Monday to Friday 10am to 6:30pm. You will be scheduled to work within those hours.
Start Date: Potentially the 6th of January 2025.
If the below sounds like you, hit the apply button today to begin your journey with ATM Group.
Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
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