Job Description:
Helpdesk Assistant
Cromwell Hospital, London SW5 0TU
Bank Contract
£16ph
Can offer 37.5 hours a week (Shifts are Monday to Friday 8am to 4pm)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
As a Helpdesk Assistant, you will be expected to support the Compliance manager operating the help desk and will be required to undertake duties within other areas of the Estates Administration. This includes, but is not limited to, managing all compliance, producing management reports, invoicing, raising POS, liaising with contractors and engineers, and general administration duties.
You’ll help us make health happen by:
* Providing an effective and efficient Helpdesk service to include logging of maintenance and new works requests, on call tickets etc.
* Ensuring continuous improvement of all the necessary FM Admin processes/SOPs for maximum efficiency and to meet commercial goals.
* Logging all Estates reactive jobs onto the Help Desk system and assigning them to engineers in line with the department strategy in the most cost-effective manner.
* Ensuring priority levels are assigned and completion times delivered against agreed SLAs.
* Working with engineers to ensure jobs are complete and any issues identified.
* Contacting specialist contractors as and when required if jobs cannot be completed by the in-house team.
* Preparing and completing Monthly MI and report Packs for senior management to review operational performance.
* Supporting in the administration of in-house work streams and performance reports to monitor progress against timescales and deadlines.
* Completing general administration tasks and creation of estates management reports.
* Providing general office duties effectively and efficiently including answering the telephone, scanning, photocopying, and maintaining an efficient filing system both manual and computerized.
* Following and maintaining procedures and protocols in accordance with guidelines set by the directorate.
* Regularly running reports from the asset management system for monitoring, follow-up, and closure as required.
Key Skills / Qualifications needed for this role:
* Helpdesk experience
* FM experience
* Administration experience
* Good communication skills
* Microsoft Office proficient
* Organizational skills
* Attention to detail
* Able to multi-task
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Annual leave accrual paid every time you work
* Subsidised staff canteen and coffee shop led by expert caterers.
* Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
* Inclusion in the NEST government pension scheme
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients, and staff are safe. All employees have a duty to ensure that safeguarding children, young people, and adults at risk is prioritized and acted on appropriately.
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