Office Manager
Location: Ramsgate, Kent
Type: Permanent
Hourly Rate: Very Competitive - DOE
Hours: Monday - Friday 9am - 5pm
📌 Overview
Our client, a successful and fast-paced family-run distribution company, is seeking a proactive and organised Office Manager. This role is ideal for a dynamic professional who enjoys multitasking and taking initiative to ensure smooth office operations and excellent customer service.
📝 Key Responsibilities
As the Office Manager, your responsibilities will include:
🏢 Office Administration
📋 Managing daily office operations, supplies, and general upkeep.
🔄 Overseeing office procedures and identifying opportunities for improvement.📞 Customer Service & Order Processing
📧 Handling customer enquiries with professionalism and efficiency.
📦 Processing and tracking orders, managing returns, and ensuring timely updates to customers.
🛠️ Resolving complaints effectively to maintain strong customer relationships.⚙️ Operational & Administrative Support
💻 Utilising Sage software for order processing, invoicing, and administrative tasks.
🏗️ Assisting senior management with various administrative duties.
🚚 Coordinating with the distribution team to optimise operations.
🎓 Training staff on office systems and best practices.
🎉 Organising company events, including trade fairs and team-building activities.💡 Ideal Candidate Profile
We are looking for someone who:
🙌 Is hands-on and proactive in problem-solving.
🔥 Excels at multitasking and thrives in a busy environment.
🗣️ Has strong communication skills and a customer-focused approach.
🔎 Possesses keen attention to detail and strong prioritisation skills.
📊 Has experience with Sage or similar business management software (training provided if needed).
🎄 Is flexible and willing to support the business during peak seasons, including Christmas.
🐶 Is comfortable around dogs, as they are occasionally present in the office.📚 Required Qualifications & Experience
📑 Prior experience in office management, administration, or a similar role (preferably in distribution or logistics).
🖥️ Proficiency in Sage software is essential.
📂 Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
📞 Proven ability to handle customer queries and complaints effectively.
🚗 A valid driver's license and own transportation are required due to location.🎁 What We Offer
🤝 A welcoming and team-oriented work environment.
🚀 The opportunity to be part of a thriving and growing business.
📈 Career development and training opportunities.
💰 A competitive salary and benefits package.If you are an organised and proactive professional looking for an exciting opportunity, we'd love to hear from you