Job description Job Purpose:
Embark on a transformative journey as a Senior PAS Compliance Manager in the expanding realm of whole house retrofitting. This role presents an unparalleled opportunity to lead operational excellence and drive forward our mission to enhance energy efficiency and sustainability in residential properties. The Senior PAS/Technical Manager will oversee the technical and design teams nationwide, managing the overall survey, design, and retrofit coordination processes in compliance with PAS2035 systems.
Key Responsibilities:
Resource Management and Staffing:
Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources.
Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service delivery.
Operational Leadership and Training:
Lead, coach, and support Design and Coordination Managers to execute processes and reporting seamlessly in compliance with CCS standards and PAS2035.
Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service.
Customer Experience Excellence:
Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed expectations and uphold CCSs reputation.
Monitor and refine all interactions, touchpoints, and workstreams to enhance satisfaction, responsiveness, and design quality.
End-to-End Process Management:
Oversee and continuously improve company processes to streamline the design and coordination service from initiation to completion.
Ensure documentation within the operations manual is updated and accessible, providing Managers with current, practical guidelines.
Ensure continuous improvement to presentation, document control, and reporting internally and externally.
Financial Oversight:
Assume accountability for financial forecasts, budgeting, and the P&L of the operations department, managing resources for efficiency and growth.
Partner with finance to monitor expenditures, revenue, and profitability, ensuring financial performance aligns with business objectives.
Strategic Meeting and Action Management:
Coordinate and manage senior meetings, setting agendas and enforcing actionable follow-ups to maintain focus on strategic goals.
Track progress on meeting outcomes and strategic initiatives to ensure continuous improvement and alignment with company priorities.
Compliance and Contract Management:
Ensure compliance across all contracts with CCS standards, promoting consistency and adherence to desired outcomes and delivery methods.
Partner with Operations Managers to audit processes and implement corrective actions as necessary to meet compliance requirements.
Client Relationship Management:
Organise, lead, and participate in client meetings, briefings, and updates, serving as a primary point of contact for escalated client inquiries.
Cultivate strong, trust-based relationships with clients, facilitating transparency, satisfaction, and long-term partnership.
Team Development and Performance Management:
Manage and support staff appraisals, recruitment, and disciplinary processes as needed, promoting a high-performing, motivated team culture.
Develop and oversee formal training plans, mentoring initiatives, and improvement plans for team members, ensuring continuous development.
Cross-Functional Collaboration:
Build and strengthen collaboration between operational and PAS/design teams to align on shared goals and drive cohesive service delivery.
Work closely with HR and compliance to support the continuing professional development (CPD) of staff, keeping the teams skills and knowledge current.
Continuous Improvement in Reporting and Technology Integration:
Continuously improve client reporting, Work-in-Progress (WIP) tracking, and IT interfaces to increase accuracy, efficiency, and data accessibility.
Implement strategies that improve internal communication and reporting, promoting clear, concise information sharing across departments.
Skills & Qualifications:
General competence in high-level quality management, business process management, and proven track record.
Formal Quality Management/Business Management Training/Qualification.
Refresher training in ED&I, customer service, safeguarding, and H&S.
Experience Required:
Minimum of 5 years experience as an operational lead.
Experience working in construction, refurbishment activities, or the built environment.
Proven ability to lead, manage, and develop teams, with strong skills in accountability and staff management.
Excellent communication skills with a strong emphasis on customer service and client relationship management.
Ability to identify areas for improvement and develop actionable solutions.
Good knowledge of budgeting, forecasting, and financial reporting related to operational management.
Experience in QMS or process-driven systems creation/management of document control systems.
Benefits of Working at CCS:
Pension Scheme (Auto-enrolment after completion of probation).
Option to buy/sell annual leave after the probation period.
Potential for enhanced benefits package after two years of service, based on performance.
Professional growth opportunities.
Parking available at office locations.
Refer-a-friend bonus scheme.
Work-related training (both in-house and external where appropriate).
24/7 Employee Assistance Programme
About Us
Founded in 2007, CCS began as a provider of high-quality boiler installation services for social housing customers. Over the years, we have expanded significantly, incorporating innovative technologies and renewable energy solutions. Today, CCS leads the industry in sustainable energy installations, setting new standards in excellence.
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