Job summary
Weare looking for a reliable, friendly person who is passionate about providing patients with a high standard of service to join our team as a Patient Services Coordinator.
You may have previous experience as a medical receptionist using EMIS web which whilst desirable, is not essentialas full training will be given.
This job is advertised as a full time position but could be offered on a job share basis.
Recruitmentwill be through CV and interview.
Please state in your application why youwould like to work in Caterham Valley Medical Practice.
Employment will bedependent on pre-employment checks including at least two references,completion of right to work checks., DBS check and an occupational health assessment.
Main duties of the job
Yourmain duties will be to book appointments or signpost patients to appropriate services to ensure that they get the right care in the right place at the right time whether they contact the practice by phone or in person. You duties will also include greeting patients on arrival at the practice and other varied administrative duties.
About us
CaterhamValley Medical Practice is a friendly, well-established and community facingpractice in the heart of Caterham, Surrey. We look after 10600 patients in abusy practice with excellent patient care at the heart of everything we do.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties andthe provision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers
Person Specification
Qualifications
Essential
1. Good standard of education at high school level A-C/9-4
Experience
Essential
2. Experience of working with the general public
3. Excellent communication skills (written and oral)
4. Strong IT skills
5. Clear, polite telephone manner
6. Competent in the use of Office and Outlook
7. Effective time management (Planning & Organising)
8. Ability to work as a team member and autonomously
9. Good interpersonal skills
10. Problem solving & analytical skills
11. Ability to follow policy and procedure
12. Polite and confident
13. Flexible and cooperative
14. Motivated
15. Forward thinker
16. High levels of integrity and loyalty
17. Sensitive and empathetic in distressing situations
18. Ability to work under pressure
Desirable
19. EMIS user skills
20. Experience of administrative duties
21. Experience of working in a health care setting