Job summary We are looking to recruit x2 Band 3 positions in the ENT Department to support the referrals team. The ideal candidate should have the following: To provide a administration service to the ENT services and ensuring that the quality standards of the Trust are met. To provide support and guidance to patients, carers, relatives and others making contact with the service. To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual/study leave impact on clinic utilisation is minimised. To be able to understand the18 week RTT pathway policy and management of the trust breaches. To have and understand 2WW Head & Neck pathway management. Be able to able communicate with medical and non-medical staffing and to ensure communication is clear, and work is accurately follow-up and completed. To show initiative in your daily tasks and work together as a team to achieve objectives required for the role. Main duties of the job To work within a team ensuring cover is provided at all times to maintain an essential service To actively participate in utilising service capacity together as a team and ensuring you designated clinicians clinic capacity is fully booked for the 6 week period. To actively monitor your clinicians availability and ensure clinic management is actioned to mirror job plan. To adhere to trust RTT and 2WW policy in booking patients within breach timeframe. To use initiative to bring breached patients appointments forward and communicate. Ensure good mannerism and professional attitude is remained throughout your role towards your colleagues and patients. To attend all mandatory training as required by the CMG / Trust Any other duties commensurate with the role and service needs. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all,being a great place to work,partnerships for impact, andresearch and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate,we are proud,we are inclusive, andwe are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 14 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per annum Contract Permanent Working pattern Full-time Reference number 358-6784843-MSK-BC Job locations University Hospital of Leicester, Leicester Royal Infirmary Hospital Infirmary Square Leicester LE5 1WW Job description Job responsibilities To receive referrals, register and make new appointments and also book follow-up appointments. To ensure full utilisation of clinic slots available. To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Wait times Targets, data quality checks, partial booking in accordance with UHL Patient Access and Data management Policy. To check, extract, record and update the E-Referrals and Choose and Book systems. Liaise with clinicians regarding availability for clinics. To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available. To retrieve and prepare case-notes in a timely manner for clinics To ensure all required test results are available for clinic and theatre and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports. To retrieve clinical letters from the out-sourced system as required. To be responsible for the co-ordination of outpatient clinics and updating RTT pathways and clinical coding from clinic outcomes. Process patient DNAs and cancellations in accordance with relevant pathway guidelines liaising with clinicians to ensure discharge letters to the GP are completed. To provide support and training to staff colleagues in particular Band 2 colleagues in relation to departmental procedures, HISS functions and patient pathways To maintain all virtual and telephone follow up clinics ensuring results are received, collated, prioritised and brought to the attention of medical staff. To validate Data Quality reports as requested by Team Co-ordinator. As directed by Team Co-ordinator maintain clinic scheduling on HISS, including cancellation and re-scheduling of clinics, setting up of new clinic templates and ad hoc clinics to cover consultants annual leave. Provide cover for colleagues as and when required. To support the patient pathway team co-ordinator and manager in effectively managing the clinical rota. To add patients to the patient initiated follow-up waiting list and maintain accordingly. To take all telephone enquiries and respond appropriately as directed. Job description Job responsibilities To receive referrals, register and make new appointments and also book follow-up appointments. To ensure full utilisation of clinic slots available. To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Wait times Targets, data quality checks, partial booking in accordance with UHL Patient Access and Data management Policy. To check, extract, record and update the E-Referrals and Choose and Book systems. Liaise with clinicians regarding availability for clinics. To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available. To retrieve and prepare case-notes in a timely manner for clinics To ensure all required test results are available for clinic and theatre and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports. To retrieve clinical letters from the out-sourced system as required. To be responsible for the co-ordination of outpatient clinics and updating RTT pathways and clinical coding from clinic outcomes. Process patient DNAs and cancellations in accordance with relevant pathway guidelines liaising with clinicians to ensure discharge letters to the GP are completed. To provide support and training to staff colleagues in particular Band 2 colleagues in relation to departmental procedures, HISS functions and patient pathways To maintain all virtual and telephone follow up clinics ensuring results are received, collated, prioritised and brought to the attention of medical staff. To validate Data Quality reports as requested by Team Co-ordinator. As directed by Team Co-ordinator maintain clinic scheduling on HISS, including cancellation and re-scheduling of clinics, setting up of new clinic templates and ad hoc clinics to cover consultants annual leave. Provide cover for colleagues as and when required. To support the patient pathway team co-ordinator and manager in effectively managing the clinical rota. To add patients to the patient initiated follow-up waiting list and maintain accordingly. To take all telephone enquiries and respond appropriately as directed. Person Specification Commitment to Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Training & Qualifications Essential RTT/Clinic Management/Waiting List or relevant experience NVQ III or relevant experience gained in administration post - for a min of 2 years. Desirable HISS/PAS experience NHS systems and procedures / Excel / Power point / ORMIS / PTL / Data Quality / iCris / Dict3 Analytical and Judgement skills Essential Able to act on own initiative Ability to work without close supervision Experience Essential At least 1 year's admin experience Desirable Medical administration experience Skills Essential Ability to work flexibly and cross cover colleagues Person Specification Commitment to Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Training & Qualifications Essential RTT/Clinic Management/Waiting List or relevant experience NVQ III or relevant experience gained in administration post - for a min of 2 years. Desirable HISS/PAS experience NHS systems and procedures / Excel / Power point / ORMIS / PTL / Data Quality / iCris / Dict3 Analytical and Judgement skills Essential Able to act on own initiative Ability to work without close supervision Experience Essential At least 1 year's admin experience Desirable Medical administration experience Skills Essential Ability to work flexibly and cross cover colleagues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address University Hospital of Leicester, Leicester Royal Infirmary Hospital Infirmary Square Leicester LE5 1WW Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)