Job summary We are a large busy GP practice located over two sites in Bramhall and Shaw Heath. We are looking to employ an experianced medical receptionist with excellent communication and telephone skills who will be available to work across our 2 sites. As the first point of contact, this role is integral to our approach to patient care, both face to face and on the telephone. Main duties of the job Be available to work 4-5 days with varying shift patterns. You will be expected to receive, assist and direct patients either in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure that enquiries from patients are efficiently handled. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone About us We are a large friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We require an experianced Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills Date posted 30 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working, Compressed hours Reference number A3079-24-0024 Job locations Bramhall & Shaw Heath Medical Group 235 Bramhall Lane South Bramhall Stockport Cheshire SK7 3EP Shaw Heath Health Centre Gilmore Street Stockport Cheshire SK3 8DN Job description Job responsibilities We are seeking an Experienced Medical Receptionist to join our busy team, working across two practices. Main duties will include but are not limited to the following: Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure that enquiries from patients are efficiently handled in a warm and friendly manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Representing the Practice in a professional way at all times. Understanding the importance of patient confidentiality. Job responsibilities: Reception Process appointment requests from patients by telephone, in person & online. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Deal with home visit requests ensuring they are entered on computer with the patient records Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner. Administration To assist with all practice based reception admin tasks as directed To have a thorough knowledge of all practice procedures. To work in accordance with practice policies/protocols and processes Any other tasks allocated by managers Other Tasks Clear and stock rooms after surgeries Any other tasks allocated by managers Monitoring the practice emails Monitoring Accurx triage system Ensuring all daily tasks are up to date and complete Working hours for this role are between 7am -7pm Monday - Friday, working hours will be discussed during interview. You will be provided with uniform- Blouse or shirt Birthday Day off NHS Blue light card Quarterly one to one with line manager Private learning time every six weeks Experience is necessary for this role. Please fully complete the application with as much information as possible. Job description Job responsibilities We are seeking an Experienced Medical Receptionist to join our busy team, working across two practices. Main duties will include but are not limited to the following: Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure that enquiries from patients are efficiently handled in a warm and friendly manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Representing the Practice in a professional way at all times. Understanding the importance of patient confidentiality. Job responsibilities: Reception Process appointment requests from patients by telephone, in person & online. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Deal with home visit requests ensuring they are entered on computer with the patient records Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner. Administration To assist with all practice based reception admin tasks as directed To have a thorough knowledge of all practice procedures. To work in accordance with practice policies/protocols and processes Any other tasks allocated by managers Other Tasks Clear and stock rooms after surgeries Any other tasks allocated by managers Monitoring the practice emails Monitoring Accurx triage system Ensuring all daily tasks are up to date and complete Working hours for this role are between 7am -7pm Monday - Friday, working hours will be discussed during interview. You will be provided with uniform- Blouse or shirt Birthday Day off NHS Blue light card Quarterly one to one with line manager Private learning time every six weeks Experience is necessary for this role. Please fully complete the application with as much information as possible. Person Specification Qualifications Essential Excellent interpersonal skills Team player Proficient in the use of MS word/excel Experienced medical receptionist Desirable Previous General Practice experience GCSE grade C or above Person Specification Qualifications Essential Excellent interpersonal skills Team player Proficient in the use of MS word/excel Experienced medical receptionist Desirable Previous General Practice experience GCSE grade C or above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bramhall & Shaw Heath Medical Group Address Bramhall & Shaw Heath Medical Group 235 Bramhall Lane South Bramhall Stockport Cheshire SK7 3EP Employer's website https://www.bramhallparkmedicalcentre.co.uk (Opens in a new tab)