Call Centre Team Manager Salary - £36,800 Monday-Friday 9am-5pm Do you have experience working as a Call Centre Team Manager? If you do, please read on as we are proud to be representing a leading financial services business based near to Birmingham that is currently looking to grow its call centre team. Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls from customers based across the UK. Call Centre Team Manager duties: Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise. Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback. Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team. Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process. Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations. Work closely with dialler / campaign managers to ensure call demands are being met. Call Centre Team Leader benefits: Pension scheme Life assurance 28 days holiday Ongoing training/development Free On-Site Parking Refreshments Company Life Assurance Plan Smart Casual Dress Code The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made. Interested in knowing more? CLICK APPLY & we will be in touch immediately with more information.