Our client, a 5-star hotel near Bracknell are looking to recruit a Night Guest Services Manager to join their team.Job OverviewTo lead the Front of House operation on a nightly basis in order to provide an exceptional guest experience, from arrival through to departure. Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times. This Night Guest Services Manager position offers a very Complimentary nights with breakfast within their group50% F&B discount at selected restaurants Very generous Employee Introductory Scheme offeredTeam members' awards and incentives schemesContributory pension scheme entitlement from date of commencementLife assurance cover for all team membersUniform laundered complimentarilyComplimentary meals whilst on duty at our team members' restaurantsComplimentary Internet at allocated computers in team areasInterest free Season Ticket Loan / Cycle to work schemeOccupational Health, including subsidised massage treatments and health clinicsComplimentary Eye Test for VDU usersKey Responsibilities:Oversee night-time Front of House operations to ensure smooth processes and exceptional guest experiences.Provide team support and guidance to maintain high service standards and seamless collaboration.Address and resolve guest complaints, log incidents, and follow up with the General Manager and guests.Maintain an active lobby presence, particularly during peak times, greeting guests and attending to VIPs.Engage with guests throughout their stay, promoting a warm, welcoming environment and highlighting hotel services.Manage team training and monitor performance daily.Complete nightly reporting, including preparing briefing sheets, running end-of-day system processes, and sharing reports with department heads.Coordinate with other hotel departments to anticipate and fulfill guest needs.Conduct nightly inspections of Front of House, Back Office areas, and guest rooms, addressing any issues or complaints.Act as a brand ambassador by embodying the company's values.Comply with health, safety, fire, and security regulations, ensuring certifications are current.Take on additional tasks as needed and adjust working hours to meet operational requirements.Requirements & Desirables:Hospitality degree5-star experiencePrevious Duty Manager experience Computer Management systemCustomer orientatedGood written and spoken EnglishGood organizationTeam playerOpera Knowledge is desirable Full and Clean Driving LicenceIf you are a Guest Services Manager looking for a fantastic new evening based opportunity, then this is the role for youScattergood's are acting as an agency on behalf of this vacancy. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. For this position, and other live vacancies, please visit our website www.scattergoods.co.uk