An opportunity has arisen for experienced, enthusiastic and highly-motivated individuals to join the Administrative Team in the Department of Psychological Medicine.
The successful candidate will work at Gladstone Street on a rota system covering the core hours of 8am - 5pm, 7 days a week (including weekends and bank holidays). Currently, the shifts are 8am - 4pm and 9am - 5pm.
Candidates must be organised and able to work to tight deadlines while maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role, especially during telephone contact with patients, staff, and the general public.
This is a fixed term 12 months role.
Main duties of the job
1. To take referrals from ED Department and Acute hospital Trust wards.
2. To complete letters and outcome of patient assessments.
3. To process referrals to other services.
4. To input information on our patient electronic record - SystmOne.
About us
We are an award-winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. We are a forward-thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promote equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work-life balance is about having influence and flexibility over when, where, and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
Job responsibilities
For further information with regards to this vacancy please see the attached Job Description and Person Specification.
Person Specification
Qualifications & Knowledge
* 2 GCSEs/O levels English and Maths.
* Some knowledge of office procedures, clerical/reception work.
* Literate and numerate.
* Standard keyboard skills e.g. RSA2, ECDL, OR demonstrable experience within A&C field at standard level.
* NVQ2 or equivalent experiential learning.
Experience
* Experience of working with the general public.
* Knowledge of IT systems including a range of MS Office applications.
* Demonstrable experience of practice and procedures relevant to the area of work.
* Knowledge of Trust IT systems e.g. Lorenzo as appropriate to work area.
* Experience of working in an office environment.
Skills and Competence
* Able to plan and prioritise effectively and work within defined deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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