Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Job Role: Technicians are assigned to an Operating Entity and are responsible for providing technical administration support to broking staff within dedicated Business Units. A Technician will be allocated to a team of Technicians who provide specialist support organised around lines of insurance. They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies. Key Responsibilities: Meets agreed targets Handles assigned projects and contributes to others as required Provides management information to managers as required Assists in the creation of client and broking documents Process slips, quotes, indications and endorsements Performs technical duties (including data entry, credit control, chasing subjectivities) Keeps informed of all regulatory and legal changes which impacts on the job role Ensures up to date records are maintained at all times on the Company systems Responds appropriately to issues as they arise Develops positive relationships with their Business Units Deal with incoming enquiries from clients, insurers and third parties as appropriate Deal with client renewals and mid-term adjustments as appropriate Responds to the clients(both internal and external). Skills & Attributes This is an entry level role and full training will be provided. Previous work in Insurance or a customer facing environment is desirable. Attention to detail with ability to produce accurate documentation Ability to work optimally within a team Prioritisation and interpersonal skills Self-motivated Ability to communicate optimally, both verbally and in writing. Willingness to study for examinations Excellent organisational skills Confident communication both written and verbal Qualifications GCSE’s (or equivalent) including English and Maths is essential A level Grade A-C (or equivalent) Progression towards gaining professional qualifications is desired, but not crucial Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.