Regional Service Quality Manager
£55,000 per annum – Monthly Car Allowance
East Suffolk
Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit Regional Service Quality Manager to coverer a portfolio of homes in the East Suffolk and surrounding areas.
As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
Key duties and responsibilities:
Develop and enact strategies for elevating service quality across all care homes.
Conduct regular audits and assessments to ensure adherence to regulations, policies, and best practices.
Identify improvement areas and take corrective actions to maintain service excellence.
Collaborate with managers to implement quality initiatives and follow care plans effectively.
Provide training and guidance to managers and staff on quality standards and procedures.
Stay updated on industry trends and regulations for compliance...