This is a fast-paced role, where you will be faced with challenging circumstances whilst supporting some of the most vulnerable in our society, requiring resilience and strong, adaptable leadership skills. Successful candidates can expect to be involved in a range of the following: Leading by example, providing inspiration, direction and support to colleagues by translating our DWP vision, values and priorities into improved outcomes, delivered in collaboration with and beyond your immediate team. Driving improved customer service and efficiency outcomes by planning, implementing and evaluating changes, involving your own team and wider stakeholders and colleagues. Leading through change, ensuring teams are adaptable and flexible to support efficiency and improvements to service delivery. Creating an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes actively promoting a coaching culture. Operating as part of a team, focusing on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever changing organisational structure to drive efficiencies and keep costs down. Building individual and team capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills, promoting and making full use of professional learning products available. Operating as part of a team across a wide range of benefits and stakeholders bringing to life our one DRS ethos, promoting this within your own team. Being accountable for managing workloads, attendance and conducting regular one to one, face to face performance reviews, confidently addressing risks to performance achievement, driving forward continuous improvement in an inclusive and engaging environment. Developing an environment of equality, inclusivity and trust where people can be their very best. Creating an environment where everyone feels they belong, that their contribution matters and that they can reach their full potential. Ensuring all Health and Safety and security matters are dealt with promptly and sensitively, in line with DWP policies and procedures. Hybrid Working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Person specification Qualities we are looking for in successful candidates: Lead Criteria: Strong inclusive leadership and coaching skills. Able to identify and support the development needs of themselves and others to reach the Operational Delivery Professional standards and digital capability. Excellent people engagement skills, caring for colleagues and creating opportunities to innovate and share knowledge and celebrate success. Ability to positively inspire, encourage and influence others to obtain buy-in from team colleagues and across the Department, actively seeking, listening and acting upon feedback by encouraging discussion and ideas in support of the long term DWP vision. Ability to manage change and build effective collaborative working relationships with colleagues and stakeholders across the wider team, embracing the one DRS culture. Ability to work flexibly to meet changing priorities, managing a diverse workload and optimising resources to meet current and future demand and customer expectations. Ability to critically analyse products and processes including MI, to identify areas for action, resolving issues and making suggestions for improvement. Confident decision maker, taking a leading role in proactively managing team performance, demonstrating a firm and fair approach to people management responsibilities in accordance with policy and procedures. Create an inclusive environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes. The ability to speak Welsh is desirable. Behaviours We'll assess you against these behaviours during the selection process: Leadership Developing Self and Others Managing a Quality Service Communicating and Influencing Benefits Alongside your salary of 37,497, Department for Work and Pensions contributes 10,862 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Selection will be by: Written Application Face to Face Interview If you fail to complete the written application before the deadline, your application will be withdrawn. Written Application - Personal Statement (maximum 1250 words) The Personal Statement should explain how your personal skills, qualities and experience provide evidence of your suitability for the role, based on the criteria set out in the Person Specification. When completing your Personal Statement,please read and understand the Person Specification within the advert, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative or bullets etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several essential criteria. Please ensure you evidence and explain what you did that is relatable to those requirements. You do not have to explain the whole process, just what skills and experience you have used. It may help to use the WHO or STAR model to explain: WHAT the task/work was, HOW you approached the task/work/situation and what the OUTCOME was. What did you achieve? Or, what was the Situation ? What was the Task ? What Action did you take? What was the Result of your actions? Should a large number of applications be received, an initial sift may be conducted using the lead criteria: Lead Criteria: Strong inclusive leadership and coaching skills. Able to identify and support the development needs of themselves and others to reach the Operational Delivery Professional standards and digital capability. Excellent people engagement skills, caring for colleagues and creating opportunities to innovate and share knowledge and celebrate success. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview. A NOTE ON ANONYMISATION DWP operates an anonymised recruitment process, you should remove any personal details that could be used to identify you. Failure to do so will result in your application being withdrawn. The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own. Copying content from an online/published source. Using forms of Artificial Intelligence to produce application content which you present as your own. Interview Candidates who successfully pass the written sift will then be invited to a face to face interview. Further details regarding the process will be included in the invite to interview. During the interview you will be asked questions to test your experiences in 4 Behaviours; Leadership Developing Self and Others Managing a Quality Service Communicating and Influencing You will be asked a mixture of Behaviour and Strength questions. The Behaviour and Strength based questioning explores what you can do/have done, as well as your potential. The evidence you provide must relate to your own thoughts and experiences. The written application sift is scheduled for 7th January to 13th January. Interview dates are scheduled for 27th January to 31st January. Please note that these dates are only indicative and could be subject to change. More information can be found at Success Profiles: Civil Service behaviours - GOV.UK Offer Once all interviews have been completed, candidates will be notified of the outcome by email and offers will be made in merit order. Candidates should note that if successful in this campaign, you will be expected to remain in post for a minimum of 18 months before applying for any other lateral moves within DWP. Reserve List You may be placed on a reserve list for a period of 6 months if your application is successful, but we cannot immediately offer you a post. DWP may then contact you and offer you an alternative role or location that is within reasonable travelling distance of your home. Please note: If you accept an offer of a post, you will be expected to withdraw from any reserve lists of campaigns you have applied for, with DWP, at this grade. If you are offered the role you applied for, in the location you applied for and you decline this offer, or are unable to take up post within a reasonable timeframe, you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances. If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. The Great Place to Work for Veterans scheme makes it easier for veterans to join the Civil Service. For further information please go to the Civil Service Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk) If you wish to be considered for inclusion in this scheme please tick this box when applying. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. For further information please go to the Civil Service Prison Leaver recruitment page on GOV.UK. Working Pattern DWP is a family-friendly employer and part time and job sharing working patterns within working hours may be available, but must meet business needs. We will do our best to let people with existing part time contracts retain their contracted hours, provided they are in line with current business needs. Applying for a lateral transfer or promotion from outside DWP Civil Servants that transfer into DWP from another government department or organisation, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, including those concerning weekly working hours, working days and times, and mobility. Exceptions may be allowed by DWP for pay, sick pay and annual leave to take account of expressed terms and conditions before the transfer. Previous service will count towards service-related entitlements. A transferee accepting a post will be taken to mean acceptance of revised terms & conditions. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Further Information Find out more about Working for DWP Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check toDisclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustments At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .