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* Pension Scheme - Enhanced company contribution
* Life Assurance
* Health Shield Cash Plan - Providing assistance and a contribution towards everyday healthcare bills such as Dental, Optical, Physiotherapy, Chiropody and Vaccinations for individual and dependents.
* Employee Assistance Program
* Enhanced Maternity Pay after 1 year service
* Company Sick Pay
* Service Awards
Company
At Fraikin, our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.
This means our focus is:
* Faster and agile fleet management
* Operational excellence
* Capture long term profitable customers
* Secure our great people and our assets
We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.
Our services provide a full range of solutions to enable total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental, and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multi-vehicle fleets of 100 plus. We are proud of our people and the history of our Company; we are always looking for people who want to work with us to achieve success together. Come and join us!
Role
We are currently recruiting for a Rental Controller to join our team based at our depot in Bellshill. The main purpose of the role would be to support the Truck Rental Branch Manager in maximizing utilization and profitability in line with Business KPI’s. Providing administrative support in the management of the Rental Fleet at the location. Scheduling Maintenance & management of recharges.
Job Purpose Summary
* Take responsibility for lower-level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews.
* Ensure recharges are presented to the customer efficiently & accurately.
* Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI’s.
* Day-to-day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers.
* Taking bookings from customers.
* Planning & prioritizing daily workload with the rental drivers to maximize utilization & customer service expectations.
* Ensure that company drivers & customers completed/signed all hire-related paperwork correctly.
* Provide a high standard of customer service to customers.
* Arranging substitute vehicles as required by contract.
* Escalating queries over repairs and costs as necessary.
* Making sure all invoice queries are dealt with in a timely manner.
* Ensuring the vehicle availability list is produced daily and up to date.
* Carry out vehicle filing on a weekly basis.
* Ensure driver Tachograph card downloads are completed.
* Maximizing utilization / increasing sales revenue by opening up new rental accounts & engaging with customers to agree to minimum 6 and/or 12 month term hires.
To be successful in this role you will need to be / have:
* GCSE Maths and English (above Grade C) or appropriate vocational qualification.
* Previous experience in a fast-paced administrative role demonstrating a strong customer focus.
* IT literate, in particular MS Office.
* Full and Clean UK Driving License (Class C + E preferred but not essential).
* Strong communication and negotiation skills.
* Ability to interact confidently with customers, suppliers, be a team player, and build credibility with them.
* Can demonstrate a flexible approach to new methods and improved systems.
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