Hey, Hola, G’day, Bonjour, As-salamu alaykum Thank you for stopping by, we know looking for a job can be exhausting so let’s get straight to the point for you. An exciting opportunity has become available here at NRG Riverside Front-Line Team – and we want YOU We are looking for a Service Controller to join our team at Head Office The main question is, what are the benefits for you? 33 Days annual leave (inclusive of statutory) Salary Sacrifice pension Potential to earn up to £2000 performance bonus per annum Employee Assistance Program OnDemand GP and face to face counselling sessions. Online health advice portal Retail, leisure, and Holiday discounts Dedicated training and development to support your career with our business Recommend a friend bonus. (Up to £2,000) Death in Service (available from day one of employment) Wellbeing programme Free onsite parking Free uniform Requirements Main Duties Liaising with maintenance providers to ensure quality of service and agreed response times Record all VORs on internal live reporting system and update daily Liaise with customers and suppliers, including attending meetings on and off site with customers and/or suppliers to resolve any issues. To authorise and monitor third party costs. Manage the fleet budgets under your control, inclusive of identifying problematic vehicles and poor services providers. Make changes to bring about a positive outcome. Ensuring that SLA’s are achieved with minimum downtime for the customer Identifying warranty work and submitting claims as required. Authorisation of repairs and processing invoices utilising the Company’s in - house system Mechanical industry knowledge Experience of working in the motor trade/automotive industry in the capacity of Service Advisor/Controller would be ideal Requirements Excellent customer service skills Strong people skills A sense of urgency Good team player Experience of Microsoft Office packages Able to multitask and organise Negotiating warranty repairs and maintenance costs therefore knowledge of the HGV transport industry is required Job preview Who will you be working for? NRG Riverside is the UK’s largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale. NRG Riverside has the skills, knowledge, and expertise to support all your operational needs. Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off Road’ (VOR) time.