Overview
The Head of Installations will be responsible for managing the end-to-end smart metering programme for our customers. Ensuring alignment of network build, meter forecasting, ordering and that meter installations are delivered in line with deployment plans.
We need someone with experience of smart metering technologies and IoT with a strong Programme/Project management background to succeed in this role.
Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Various locations are possible as a base with expected travel to Warrington once per week.
We Offer
* Annual Bonus
* 6% pension contribution
* Private Medical
* 25 days annual leave
* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
The role
* Lead and manage an internal team and a contract partner installations team to deliver customers’ smart meter installation plans.
* Develop strong relationships with key suppliers to enable effective management on a day-to-day basis, ensuring planning and delivery of meter deployment plans, and resolution of post install issues
* Be accountable for the co-ordination of forecasts and orders to meter and device manufactures in line with programme plan
* Develop and lead processes that will ensure the alignment of deployment plans between the customer, Arqiva teams (Sites) and key service providers
* Own feedback and reporting to the Supplier Management team to enable them to effectively manage partners through the formal SRM governance processes
* Commercial management of key service providers, ensuring robust processes exist and are operated to enable accurate partner payment
The person
* Strong programme/project management skills
* Knowledge of utilities market
* Knowledge of contract management
* Experience of smart metering technologies and IoT
* Proven experience in a senior leadership role overseeing installation teams, with a focus on managing both internal teams and third-party contractors while maintaining a strong customer focus.
* Exceptional customer engagement skills with the ability to instil confidence in delivery
* Strong analytical and problem-solving skills, with the ability to identify and resolve issues related to contractor and internal team performance, project delivery, and customer satisfaction
* Significant experience acting as a programme/project lead, ideally within the utilities sector