Title: Site Manager
Location: Tynemouth Priory, Tynemouth, Tyne and Wear, NE30 4BZ
Salary: £27,424 p.a. pro rata / 36 hours per week April to October / 14 hours per week November to March
Job type: Permanent
Ref: 15751
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Tynemouth Priory. You will work 36 hours per week over our summer season and 14 hours per week during winter. No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience.
As Tynemouth Priory's manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You'll optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.
During the winter months, Tynemouth Priory is open Saturday and Sunday so winter hours will predominantly be worked over these two days with the exception of some access days.
Benefits include:
1. The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
2. Opportunities to go to some of our great live music and history events
3. Free access to all English Heritage sites for you, and up to six friends and family members
4. 25% discount in our shops and cafes
5. Enhanced maternity/paternity/shared parental leave
6. 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
7. Options to buy additional leave
8. Matched pension contributions up to 10%
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Charlotte, on Charlotte.Malthouse@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025.
You will need to refer to the following documents when completing your application.
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