JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary/Goals The delivery of both hard and soft services in Altera Marlow Office. Client Management – ensure that on site Clients expectations are met Contract Management – ensure that all contracts for which Assistant Facilities Manager is responsible are professionally delivered. Finance Management – ensure that financial reporting for which Assistant Facilities Manager is responsible is done on time and according to accounting guidelines Event Management – ensure that conference room & video conference room bookings are professionally delivered. Act as SPOC for all major events. Environmental, Health & Safety Management – responsible for EHS compliance on campus DUTIES AND RESPONSIBILITIES Client Management: Strive to exceed Client expectations in all aspects of service delivery Contract Management: Ensure that all contracts for which you have responsibility are delivering the required service at the correct cost Work with Purchasing team to reach this goal Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client Event Management Ensure smooth running of meetings&/or events at the site Act as SPOC for all major events EHS Management Drive an Incident and Injury Free workplace Provide necessary HS&E documentation and training Financial Management Deliver necessary financial reporting Supplier Management Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service Assure compliance with Best Practice documents. Assure compliance with Jones Lang LaSalle policies, procedures and standard practices. Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Provide general administrative activities and any other duties as assigned. Demonstrate performance of budgeting, forecasting and controlling cost to very tight tolerance. Demonstrated ability with successful management of direct reports KEY PERFORMANCE MEASURES Uninterrupted site operations Client Satisfaction Contract SLA’s Continuously improving service EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Sound interpersonal skills to manage diverse range of service providers and Client representatives Sound written and oral communication skills Demonstrated ability to manage multiple and complex operational matters on a daily basis Proven capacity to understand and interpret commercial contracts Capacity to deal with ambiguity and address complex problems Sound computer skills, use of Maximo, Clarify and other CMMS software as well as Microsoft Office. Demonstrated cost savings on previous assignments. Experience Represent JLL by behaving consistently with cultural and company requirements. Provide services to Intel in keeping with Intel’s cultural and company requirements. Ability to work with minimal supervision Be willing to assist & mentor colleagues. Provide an effective contribution to the team’s delivery. Contributes via regular feedback, to the overall performance of the delivery team. Works towards individual targets, monitor and manages individual performance. Be able to make difficult decisions and resolve problems or improve operations. Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of superiors, subordinates, peers and clients. Listens effectively and communicate through actions and example. Has strong written and oral communication skills. At least 5 years working in a facilities management role Experience in Mechanical, HVAC or Electrical discipline would be an advantage Location: On-site –Reading, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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