Assistant Service Manager - Fixed-Term Contract to 31 July 2026
Royal National Orthopaedic Hospital NHS Trust
We are looking to recruit an enthusiastic, experienced and motivated individual to join our team.
This is a full time post (37.5 Hours per week), and you will be offered a fixed term contract for maternity cover until 31st July 2026.
The role of Assistant Service Manager provides a senior point of contact to A&C staff for the Prosthetics Rehabilitation Unit and the Orthotics Department. They will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.
This post is 1.0 WTE to cover between Monday to Friday and the working hours are 9am-5pm.
Main duties of the job
The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organised, work well under pressure and have exceptional communication skills.
They will work closely with the Service Manager and Operations Manager to ensure the Trust's Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary.
They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues.
About us
Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust.
RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.
Job responsibilities
This role will primarily be focused on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives.
Some of the Duties will include:
1. Outpatient and Inpatient Waiting list Management.
2. Manage annual leave, sickness absence and time owing in accordance with Trust policy.
3. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members.
Person Specification
Qualifications
* A management qualification e.g. DMS or equivalent or equivalent knowledge
* Evidence of continuing professional development
* Degree/Management Diploma or equivalent knowledge
* ECDL or equivalent
Experience
* Experience of supervising staff including the use of HR policies and procedures
* Experience of patient administration work in a healthcare setting
* Experience of using a full range of IT/Patient data systems
* Involvement in budget management
* Experience of waiting list management
* Experience of patient pathway management in accordance with national waiting times standards (RTT and Cancer)
* Knowledge of project management
Skills and Abilities
* The ability to analyse information and make recommendations for action
* Excellent interpersonal and customer care skills
* The ability to prioritise tasks effectively
* Well-developed problem solving skills and flexible approach to developing solutions
* Excellent presentation, verbal and written communications skills
* Able to develop relationships working with different professional groups and across organisational boundaries
* Computer literate: Microsoft Word, Internet and Email, Excel, PowerPoint, database
* Negotiation and influencing skills.
* Able to work independently and to prioritise own workload, using own initiative
* Able to remain calm under pressure
* Team skills, with evidence of delivering within a team environment
* IT Skills (to be tested during probationary period)
Knowledge
* Understanding of supervisory responsibilities
* Ability to manage multiple tasks and prioritise workload
* Excellent written and verbal skills
* Computer literate, with experience of using a keyboard with a high level of accuracy
* Knowledge of NHS service provision through knowledge of healthcare administrative systems and processes in patient pathway
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Knowledge of health and safety
* Equality and diversity
Disposition and Attributes
* Proactive, takes own initiative
* Willing to take ownership and accountability
* Team player with collegial working style and willingness to share responsibility
* Flexible, responsive approach to work
* Committed to a patient/client first philosophy
* Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
* Confident to work assertively with multi-disciplinary teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Royal National Orthopaedic Hospital NHS Trust
£42,939 to £50,697 a year per annum inclusive of HCAS
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