Internal Customer Account Manager
Rugby
£32,5000 - £33,000
Hours: Monday - Thursday 07:30 - 16:30
Friday 07:30 - 12:00
Parking is available on site
Our highly successful and established Client is looking to recruit an experienced customer service professional with a technical/engineering bias.
Responsibilities:
* Supporting the Business Development Manager and customer base
* Support the portfolio of products at all levels of the market
* Provision of the technical customer sales function and to be involved in the direct interaction with customers, handling queries and attending to customers specific requirements
* Efficiently create quotations for the portfolio of products ensuring technical compatibility, commercial viability and regulatory conformance.
* Technically evaluate incoming customer sales orders ensuring the product matches its intended purpose and use, and conforms to regulatory certification directives
* Develop relationships with strategic accounts and suppliers
* Communicate effectively with internal and external customers
* Be proactive in the identification and investigation of customer complaints
* Utilise the order management system to fully investigate specific customer orders (Sage 200 ERP)
* Develop a working technical knowledge of the product portfolio and certification
* Liaison and co-ordination with internal departments and other entities to ensure accurate technical information is delivered to the customer and internally to the shop floor.
* Contribute to customer service levels and strive to continually improve those levels and associated processes.
* Ensuring all work meets the appropriate standards and quality control criteria as set out by the company
* Complete any other duties that may be reasonably requested
Person Specification:
* Able to use the MS365 Suite of products
* Experience and Knowledge of CAD (Not essential)
* Previous experience within a similar technical customer service support role
* Ability to work on own initiative
Start date asap
Interview process will be two stage and will be with a panel